Cognizant
IT Support Technician
Job at a glance
- Workplace
- On-site
- Employment
- Full-time
- Sector
- Engineering & Technology
- Posted
- October 19, 2026
- First scanned
- October 19, 2026
Cognizant is hiring an IT Support Technician in Austin,TX-Center Lake Dr, Texas, United States. Posted October 19, 2026.
About the job
Cognizant is seeking an IT Support Technician for a full-time opportunity in Austin, TX.
Responsibilities:
· Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
· Mobile device management.
· Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel.
· Provide accurate information on IT products or services.
Qualifications:
2 plus years of experience with Desktop Support- Windows and Mac.
1 to 3 years of experience with Mobile Device Management.
Experience with ticketing tools.
ITIL knowledge is preferred.
