IT & Manufacturing Technology Support Analyst

About the job

Responsibilities

Job Summary

Provide technical support for workplace IT, networking, and operational technology within a manufacturing environment across multiple facilities across multiple states. The role combines end-user support with involvement in process control systems (PCS), connected production equipment, and technology improvements.  Working alongside divisional IT, engineering, and maintenance teams, the successful candidate will investigate issues, support approved changes, and develop broader IT/OT capabilities.

Responsibilities

IT Support

• Troubleshoot computers, peripherals, approved software, user access, and Microsoft 365 issues.
• Manage incidents and service requests through ServiceNow, documenting resolutions and communicating progress.
• Support equipment deployment, maintenance, asset records, and employee onboarding and off boarding.
• Follow established security, access, and change-management procedures.
• Participate in compliance testing as required
• Ability to lead small projects

Network & Operational Technology Support

• Investigate wired and wireless connectivity issues and assist with approved network installations and changes.
• Assist with troubleshooting and maintaining process control systems, connected manufacturing equipment, and related interfaces under technical guidance.
• Participate in approved system updates, backups, equipment replacements, testing, and technology improvements.
• Support IT/OT security standards and maintain accurate system, equipment, and connectivity documentation.
• Develop technical skills through cross-training and participation in manufacturing technology projects.

Qualifications

Qualifications

• Bachelor’s degree preferred, but not required
• 5+ years of relevant experience supporting IT equipment, applications, networks, or manufacturing technology.
• Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.
• Strong analytical, customer-service, communication, and documentation skills.
• Ability to take ownership of assigned issues, follow technical procedures, and recognize when specialist assistance is required.
• Exposure to process control, industrial networking, automation, or connected manufacturing equipment is beneficial.
• Relevant technical qualification or equivalent practical experience, with a willingness to develop across IT and OT.
• Travel between 15-25% is expected to support needs across the business.

Additional Information

• Job Identification: 120069
• Job Category: Information Technology
• Posting Date: 2026-10-23
• Apply Before: 2026-10-31
• Job Schedule: Full time
• Locations: P.O. Box 8117, Waco, TX, 76714, US
• Export-Controlled Data: This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items
• Currency Code: US Dollar