IT Service Specialist II

About the job

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

We are looking for an experienced and motivated individual to fill the position of IT Service Specialist II within our IT Digital Experience group based in The Woodlands, Texas.

The successful candidate will demonstrate strong technical troubleshooting, problem-solving, communication, collaboration, and organizational skills, along with the ability to work independently and take accountability for assigned responsibilities. The individual should be adaptable to changing business requirements and technologies and demonstrate a commitment to continuous learning and professional development.

The position should also maintain an awareness of emerging technologies, including artificial intelligence, and understand how AI and automation can potentially improve IT support, knowledge management, operational efficiency, employee productivity, and the overall Digital Experience. This role requires an individual who combines technical expertise with customer focus, teamwork, adaptability, and a commitment to delivering reliable, high-quality IT services.

A successful candidate will be responsible for:

• Provide advanced deskside and end-user technical support for hardware, operating systems, applications, peripherals, printing, and related workplace technologies.
• Diagnose and resolve incidents and service requests while maintaining clear communication with customers throughout the support lifecycle.
• Log, track, document, and manage incidents and service requests using company-provided IT service-management tools.
• Take ownership of technical issues through resolution or escalate appropriately when additional expertise is required.
• Install, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related technology infrastructure.
• Basic understanding of AI technologies and their potential to improve IT support, automation, productivity, and end-user experience.
• Develop strong relationships with business customers to understand requirements, identify technology needs, and improve the end-user experience.
• Partner with other IT teams to deploy new technologies, applications, hardware, and services.
• Keep supported locations and customers informed of planned technology activities, changes, outages, and other issues affecting the IT environment.
• Develop and maintain technical documentation, support procedures, installation records, and knowledge articles.
• Provide knowledge transfer and cross-training to other Digital Experience team members.
• Participate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.
• Demonstrate flexibility and adaptability as business and technology requirements evolve.
• Maintain a strong customer-service mindset and professional communication with employees, contractors, vendors, and other IT teams.
• Safely maneuver and install IT equipment when required.

Qualifications:

• Preferred bachelor’s degree in IT, Computer Science, MIS, or a related discipline preferred.
• 5 or more years of relevant IT experience
• Valid driver’s license with no restrictions that would prohibit driving a company vehicle.
• Available for callouts as needed.
• Excellent written and oral communication skills.
• Strong work ethic with attention to detail.
• Must have troubleshooting skills and knowledge to provide support within Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual, computing.
• Professional Communication skills (written and verbal) with employees, business stakeholders, vendors, and business partners.
• Ability to work well with people and assess needs.
• Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners.
• Must have a strong customer service spirit with experience in providing IT support.  Oil & Gas industry is a plus.
• Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.
• Ability to work independently, multi-task, follow processes, policies; including environmental & safety, and act as a contributing member of a team environment.
• Experience with Project Management. Ability to manage projects as well as a resource for projects.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

•  Ask you to pay for applications, interviews, meetings, processing, training or for any other fees

•  Use recruiting or placement agencies that charge candidates an advance fee of any kind or

•  Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.