Information Technology Manager

About the job

The IT Manager leads the daily operations of the agency's Information Technology group and is responsible for turning the agency's technology priorities into delivered work. The role directs two developers/analysts, two operations/support staff and an IT intern. The IT Manager will balance two demands: Keeping today's systems running (support tickets, software bugs, maintenance, and security); and moving the agency's priority projects forward, ultimately delivering required IT services to internal staff and other stakeholders. The IT Manager is a hands-on technical leader and a people leader. They set clear expectations, keep work visible, hold staff accountable for results and timelines, and projects as priorities change. They are also the Technology Director's trusted advisor. They will report honestly on progress and raise problems that need executive attention early to avoid emergency situations. Key Responsibilities and Functions Priority Alignment and Functions: Translate agency and Technology Director priorities into clear work plans, assignments, and deadlines for IT staff. Balance priority project work with day-to-day demands such as support tickets and software bugs, so that neither is neglected. Direct Work and allocate staff time across projects and with other agency groups (for example GIS) as priorities shift. Project Delivery and Accountability Plan, schedule, and track project work, including the development of a new agency system to manage ownership and contracts, using agile practices with defined milestones and timelines. Delivering projects on time through realistic estimates, regular status checkpoints, and early identification of risks and blockers. Staff Performance Set performance expectations, evaluate staff's performance, address performance concerns, and recognize strong work. Mentor staff and support their skill development. Operational Leadership Oversee day-to-day IT operations, including systems administration, help desk response, and application support. Ensure tickets are triaged, prioritized, and resolved in a transparent way that is tied to performance metrics. Maintain system availability and security consistent with agency performance goals, and coordinate maintenance, monitoring, and upgrades to minimize disruption. Application Support and Development Oversight Oversee support, bug resolution, and maintenance for key business applications. Work with developers to plan, test, and deploy new development and enhancements while protecting production stability. Contribute technically, including architecture and code review, as needed. Infrastructure and Security Ensure infrastructure and security planning and maintenance follow best practices, including backup and disaster recovery readiness. Review access controls, policies, and procedures to ensure compliance. Stay aware of the compliance requirements that apply to cloud and hosted services, and bring them to attention of the Technology Director. Maintain disaster recovery readiness Reporting and Executive Communication Advise the Technology Director on the status of priorities, staff capacity, and risks. Promptly communicate issues that affect the agency and require the Technology Director or executive attention, with clear options and recommendations. Explain technical issues and trade-offs clearly to non-technical audiences. Vendor and Partner Coordination Manage day-to-day vendor relationships, licenses, and contracts for IT hardware, software, and cloud services, and provide technical input to the Technology Director, who leads software procurement and policy compliance review. Collaborate with external partners (for example State DTS, security providers, and consultants) to ensure seamless integration and support. Work with the Technology Director and GIS Manager to implement agency IT initiatives and report progress toward strategic goals.