Tech II

About the job

Technology Support Specialist II Location: Geneva, NY 14456 (100% Onsite)

Pay Rate: $22/hour

Employment Type: Contract, approximately 6 months

Schedule: Full-time, 37.5 hours per week

Start Date: ASAP

About the Opportunity A higher education institution in Geneva, NY is seeking a Technology Support Specialist II to provide technical assistance to students, faculty, and staff. This individual will serve as a primary point of contact for technical support requests, troubleshoot hardware and software issues, and help maintain the institution's Service Desk operations.

The ideal candidate has hands-on experience supporting both Windows and Apple environments, excellent customer service skills, and the ability to manage multiple technical support requests in a busy academic setting.

Responsibilities

• Provide technical support to students, faculty, and staff via phone, email, in person, and remote access.

• Review, prioritize, troubleshoot, and resolve Service Desk tickets.

• Install, configure, maintain, and troubleshoot Windows and Apple computers.

• Support laptops, desktops, printers, mobile devices, and classroom technology.

• Diagnose hardware, software, connectivity, and peripheral issues.

• Maintain technical documentation and support procedures.

• Assist with equipment loaner programs, including inventory and hardware maintenance.

• Support and train student employees as needed.

• Recommend improvements to Service Desk processes and support operations.

• Maintain awareness of technology security practices and emerging support tools.

Required Qualifications

• 2–4 years of technical support experience or an equivalent combination of education and training.

• Hands-on experience supporting Windows and macOS operating systems.

• Experience troubleshooting desktop and laptop hardware and software.

• Strong customer service and communication skills.

• Ability to explain technical solutions to nontechnical users.

• Strong organizational skills and ability to prioritize multiple support requests.

• Ability to work effectively with individuals from diverse backgrounds.

• Ability to work onsite in Geneva, NY.

Preferred Qualifications

• CompTIA A+, ITIL, or similar technical certification.

• Previous experience supporting a college, university, or educational institution.

• Experience with Service Desk ticketing platforms.

• Experience supporting classroom technology, printers, and equipment loaner programs.

Schedule The standard academic-year schedule is 8:30 AM to 5:00 PM, with 37.5 working hours per week. Occasional evening, weekend, or on-call support may be required.

Benefits Offered

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan