Tekion Engagement Consultant

About the job

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is looking for a Tekion Engagement Consultant. This role partners with automotive dealership clients to lead Simulation Training, Go-Live, and

post-deployment support, ensuring successful adoption of Dealer Management System (DMS) solutions.

They deliver end-user training, translate business requirements into system configurations, support testing and change management efforts, and collaborate with project teams to drive high-quality implementations and client success.

Essential Job Functions

The below functions reflect the general details of the essential work activities and accountabilities of this position and are not all inclusive. Other activities may be assigned.

Essential Job Functions

• Lead dealership customers through Simulation Training, Go-Live, and Follow-Up phases to ensure successful system adoption.
• Serve as the primary client point of contact during deployment and provide post-go-live support.
• Deliver product training to dealership staff across Sales, Service, Parts, and Accounting.
• Schedule and lead status meetings, manage implementation communications, and support training schedules.
• Execute test plans, facilitate User Acceptance Testing (UAT), and support quality assurance efforts.
• Translate business requirements into Dealer Management System (DMS) configurations and enhancements.
• Analyze dealership processes, recommend improvements, and apply industry best practices.
• Support change management initiatives to drive adoption and minimize operational disruption. Partner with project managers to identify risks, resolve issues, and implement mitigation strategies.
• Submit and manage support tickets, escalate issues as needed, and collaborate using Slack and Microsoft Teams.
• Contribute to internal implementation methodologies, training materials, and delivery toolkits.

Requirements

Experience

• 6 years of relevant experience required.

Education

• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.

Certifications / Licenses

• None required.

Technical Competencies

• Working knowledge of Dealer Management Systems (DMS) used within automotive dealerships
• Knowledge of automotive dealership processes and system workflows across Sales, Service, Parts, Accounting, and F&I
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Knowledge of collaboration and support tools (e.g., Slack, ticketing systems)
• Knowledge of system implementation, testing, and deployment concepts, including user acceptance testing
• Knowledge of change management and end-user training concepts within technology implementations

Travel Requirements

• This position requires significant (>50%) travel.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits, click here.