Cognizant
Lead Field Services Engineer
Job at a glance
- Workplace
- On-site
- Employment
- Full-time
- Sector
- Engineering & Technology
- Posted
- Nov 5, 2026
- First found
- Nov 5, 2026, 12:18 PM ET
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About the job
Cognizant is seeking a Lead Field Services Engineer for a full-time opportunity in New York City, NY • Lead Field Services operations across multiple customer locations. • Ensure consistent delivery of onsite support for laptops, desktops, Mac devices, mobile devices, peripherals, printers/MFDs, meeting-room technology, and Smart Hands activities. • Ensure service delivery aligns with defined SLAs, KPIs, XLAs and customer expectations. • Act as the regional escalation point for critical incidents, service disruptions and operational issues. • Coordinate with Service Desk, infrastructure teams, client support organizations and third-party vendors for effective issue resolution. • Establish and maintain operational governance across assigned regional locations. • Conduct regular service and operational reviews. • Monitor ticket volumes, backlog, aging incidents and service-request fulfillment. • Track operational risks and drive mitigation and improvement actions. • Ensure adherence to ITIL processes including Incident, Request, Change, Problem and Asset Management. • Present service performance, risks, mitigation plans and improvement initiatives during governance meetings. • Provide leadership, coaching and mentoring to the regional Field Services organization. • Support staffing, resource planning, onboarding and workforce optimization. • Serve as a primary regional point of contact for client leadership and service stakeholders. • Build effective relationships with regional business leaders, IT teams and vendor partners. • Support executive communications and service-performance reporting.
Qualifications: Experience working as a lead with Windows and macOS endpoint support, Microsoft 365, endpoint management, hardware/software troubleshooting. Experience with conferencing technology, printers/MFDs, device provisioning, networking-related coordination and onsite Smart Hands support.
The salary range for this role is between $99,000 and $112,000 depending on skills and qualifications of the candidate. Applications will be accepted till 11/12/2026.