Technical Writer

About the job

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

As members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We combine exceptional technical communication, information architecture, content operations, and AI-ready knowledge design to ensure our content is accurate, discoverable, reusable, and scalable for both human and machine consumers.

Job Requirements

• 8+ years of experience in technical writing, content strategy, knowledge management, or a related discipline.
• Demonstrated success leading complex content, knowledge, or information architecture initiatives.
• Experience developing standards, improving content quality, and driving consistency across products or programs.
• Demonstrated ability to lead cross-functional initiatives and influence technical stakeholders.
• Exceptional technical writing, editing, and information design skills.
• Strong project management skills with the ability to lead complex, cross-functional documentation efforts.
• Expertise in technical publishing, content lifecycle management, and documentation best practices.
• Experience with structured authoring, content strategy, information architecture, taxonomy, and metadata.
• Proficiency with modern documentation toolchains, including Docs-as-Code, GitHub, Markdown/AsciiDoc, and content management systems.
• Experience creating content that is optimized for search, reuse, and AI consumption.
• Strong communication, leadership, and stakeholder management skills.
• Ability to influence strategy and drive improvements across content, tooling, and processes.

What you’ll do

• Create and maintain high-quality technical documentation for complex products and solutions.
• Lead documentation initiatives from planning through publication, managing priorities, schedules, stakeholders, and deliverables.
• Partner with product teams to develop accurate, customer-focused content.
• Drive content quality, consistency, governance, and standards across documentation portfolios.
• Design and manage structured, reusable, AI-ready content that improves discoverability, search, and knowledge reuse.
• Optimize content for both human users and AI-powered experiences, including search, retrieval, and agentic workflows.
• Identify opportunities to improve content operations, publishing processes, and knowledge architecture.

Preferred experience:

• AI-enabled content workflows and evaluation practices.
• Lightweight markup languages like AsciiDoc or Markdown and GitHub or other source control systems
• Cloud, storage, networking, or software technologies.

Education

Degree in English, Technical Writing, Computer Science, Information Science, or a related field.

Compensation: The target salary range for this position is 129,200 - 167,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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