Co-op, Crew Resources – Pilot Pay Experience (Summer 2027)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Delta Pilot Pay team is seeking a highly motivated Co-op that has business curiosity and creative thinking to improve the Pilot Pay Experience. The Co-op will work closely with the teams responsible for ensuring pilots and pay-adjacent stakeholders receive efficient, accurate and user-friendly support in alignment with the Flight Operations pay strategy. In this role you will have the opportunity to provide support with the following:

• Identify, visualize, analyze, and optimize business processes.

• Support the development of Knowledge Management content, such as Standard Operating Procedures (SOPs), Glossary of Terminology and team pages.

• Apply industrial engineering and 6 sigma principles to business processes.

• Provides customer service to pilots by responding to inquiries sent to Crew Resources and distributing pay updates to pilots, as applicable.

• Ability to identify and create new or improved processes to support the changes in the operation.

• This role will assist in identifying manual processes, providing innovative and new ways of completing tasks to provide efficiencies in all areas of pilot pay.

• Assist in the delivery of new tools, content and communications.

• Utilize business process documentation and knowledge to support new hire, recurrent, and new delivery technology training.

• Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the Co-op experience.

What you need to succeed (minimum qualifications)

• Must have a strong knowledge of Microsoft Office products.

• Must be self-sufficient and complete assignments with minimal supervision.

• Must be detail-oriented and perform well under pressure.

• Must be eager to accept responsibility and create value-added projects.

• Must demonstrate flexibility in a fast-paced environment.

• Must demonstrate a professional demeanor when interacting with all levels.

• Must be able to work with and safeguard confidential and sensitive information.

• Consistently prioritizes safety and security of self, others, and personal data.

• The Co-op position requires a candidate to be enrolled as an undergraduate (sophomore or above) that has successfully completed a minimum of 30 semester hours.

• Must have a minimum 2.5 GPA and be able to maintain the minimum GPA.

• Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce.

• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.

• Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the schedule below:

• Summer 2027 - 1st rotation

• Spring 2028 - 2nd rotation

• Fall 2028 - 3rd rotation

• Strong organizational, project management, and personal management skills

• Robust verbal and written communication skills at all levels

• Ability to work well in teams

• Currently must be enrolled full-time and pursuing a bachelor’s degree in a related field

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

N/A