Senior Helpdesk Technician / Onsite / Boston, MA / Finance

About the job

This role gives you the opportunity to join aa growth-focused investment firm in Boston, MA as a full-time Senior Enterprise Service Technician. You’ll provide hands-on support across Microsoft 365, Windows and macOS devices, mobile technology, business applications, and collaboration tools.

This is a high-visibility role for a proactive problem solver who enjoys taking ownership and delivering discreet, polished support to senior professionals. You’ll help keep the firm’s technology reliable and secure while contributing to device rollouts, migrations, and service improvements.

Required Skills & Experience

• 4+ years of desktop support or service desk experience, including 2+ years in a senior or escalation role
• Strong Windows 10/11 and Microsoft 365 experience
• Working knowledge of Microsoft Entra ID, Active Directory, MFA, and conditional access
• Experience with Microsoft Intune and iOS device support
• Working knowledge of macOS and an ITSM ticketing platform
• Excellent communication, sound judgment, and discretion with confidential information
• A proactive, solutions-focused approach and experience supporting executives

Desired Skills & Experience

• Experience in financial services or another regulated environment
• macOS device management, endpoint or email security, or web filtering experience
• Experience supporting AI productivity tools in a business setting

What You Will Be Doing Tech Breakdown

• Microsoft 365, Outlook, Teams, OneDrive, and Office applications
• Microsoft Entra ID, Active Directory, and Intune
• Windows, macOS, and iOS devices
• Business applications, collaboration platforms, and conference room technology

Daily Responsibilities

• Resolve account, access, device, application, and collaboration issues
• Provide high-touch executive, calendar, and live meeting support
• Set up and manage mobile devices, new-hire equipment, loaners, and offboarding
• Support conference rooms, firm events, and first-line network or building-access requests
• Document tickets, identify recurring issues, and contribute to technology rollouts and improvements

The Offer

• Full-time, on-site role in the Boston office
• Participation in an after-hours and weekend support rotation
• Occasional travel between offices

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.