Technology Delivery Leader 3

About the job

Technology Delivery Leader

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Handle mining and client relationship geographically dispersed to deliver technology projects on time • Maintain end-to-end accountability for customer satisfaction and overall delivery excellence • Deliver customer satisfaction and overall excellence by identifying opportunities (or issues) and assist with speedy resolution and proactive proposals • Understand the pipeline of demand and work with clients, account teams, CEOs and GPAC to ensure an appropriate supply of resources and proposals • Responsible for financial management and reporting and optimizing processes • Contribute to the wider goals of IT Services • Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency • Manage complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization • Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. This will be critical to reaching Genpact strategic objectives for FY21 and beyond. • Contract management and execution with 3rd parties • RFP solutioning • Manage the execution, monitoring, and controlling of each workstream using the Agile methodology of software development. This includes managing:◦Planned and unplanned changes, risks, and issues to ensure rapid delivery and greater predictability • Internal and external stakeholder involvement to keep them apprised of progress and address their needs • Experience in technology and implementation – delivering with a team of close to 20 to 30 • P&L management • Develop and implement a comprehensive cloud computing strategy; Manage and oversee the deployment of cloud infrastructure and services; Ensure compliance with security standards and best practices for cloud environments; Lead a team of cloud engineers and architects to execute projects and initiatives; Evaluate new cloud technologies and make recommendations for adoption; Collaborate with key stakeholders to align cloud initiatives with business goals; Monitor cloud performance and optimize resources for cost-efficiency; Provide guidance and support to teams on cloud-related issues and projects.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Cloud Security Professional - Udemy

Required Skills

Agentic AI, Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English (Required)

Language Proficiency -

English (OVERALL - Advanced - C1)

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Remote

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

100,000 to 125,000 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact? •    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •    Make an impact – Help global enterprises solve business challenges that matter •    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.