Network Engineer

About the job

Job Description

Primary Function of Position The AV Engineer provides on-site technical support and troubleshooting for audio-visual systems at Intuitive Surgical locations. Reporting to the AV Operations Manager, the engineer works directly with end users to keep AV systems running smoothly and resolve issues promptly. Essential Job Duties  Support and troubleshoot AV systems on-site or remotely, including video conferencing, displays, projectors, audio processors, microphones, cameras, and control systems.  Respond promptly to incidents and service requests within the established IT Service Management framework, keeping requesters informed and escalating complex issues to engineering as needed.  Find the root cause of recurring issues and follow through on permanent fixes.  Perform routine maintenance and updates to keep AV systems reliable.  Train end users on how to operate conferencing equipment and room controls.  Document troubleshooting steps and resolutions to build the knowledge base.  Work with the support team and AV installation staff to commission completed systems and hand them off to operations.  Work with manufacturers and vendors on technical support and return authorizations, and assist with AV inventory and equipment replacements.