Business Office Account Clerk

About the job

Job Title:  Business Office Account Clerk Department: Financial Services Location: SLH Regional Admin Campus ****6196 U.S. 11,Canton, NY 13617 Hours Per Week: 37.5 Schedule: Mon-Fri 8am - 4pm

SUMMARY:

Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The account clerk will be under the general supervisor of the Patient Financial Services Leadership team. They will ensure accurate information is obtained and filed within the EMR; including discount any payment arrangements. Receive payments from patients or insurance companies. Works well individually and in a team environment.

RESPONSIBILITIES:

• Billing & Payment Processing: Manage patient and insurance payments, perform cash posting and reconciliation, and ensure accurate documentation and recordkeeping in the EMR system.
• Account Management & Insurance Updates: Review self-pay accounts, update insurance and guarantor information, maintain uninsured/underinsured accounts, and assist with pricing and charge inquiries.
• Patient & Department Collaboration: Provide billing support to patients, coordinate with internal departments (Finance, HIM, Patient Financial Services), and contribute to financial planning and decision-making.
• Compliance & Communication: Adhere to HIPAA regulations, document all interactions accurately, demonstrate empathy in patient communication, and support team performance and A/R reduction efforts.

PREFERRED QUALIFICATIONS:

• High school graduate or equivalent
• Minimum of 1 year clerical experience
• High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

UNION:

1199-200B SEIU (CPH) ClericalNote: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$19.46 - $28.55 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.