Legal Collections Coordinator

About the job

We are seeking a motivated and professional Legal Collections Coordinator to support the Internal Collection Unit in the collection of aged premium items across multiple billing systems. In this role, you will contact agents and insureds to collect premiums due to Chubb, while maintaining a high standard of professionalism, organization, and customer service. The position also involves coordination with third-party collection agencies and Chubb branch offices to help ensure premium registrations are accurate and properly maintained.

This role will support activities related to legal referrals, including obtaining permissions for lawsuits and gathering documentation for external legal partners. The ideal candidate will be a driven, adaptable individual who learns quickly, brings fresh ideas, and contributes to the continued growth and improvement of the team.

Key Responsibilities:

• Collect aged premium items across multiple billing systems.
• Contact agents and insureds to request payment of premiums due to Chubb.
• Maintain professional and effective communication with internal and external stakeholders.
• Work with third-party collection agencies and Chubb branch offices to ensure premium registrations are accurate.
• Support legal referral activities, including obtaining permissions for lawsuits and gathering documentation for external legal counsel.
• Perform legal collection activities, including account review, follow-up, and coordination of related actions.
• Prepare legal letters and related correspondence as needed.
• Review accounts to determine whether they should be placed in ICU (Internal Collection Unit).
• Process cash after referral and ensure related activity is handled accurately and timely.
• Maintain accurate records and follow established procedures to support collection efforts.
• Collaborate with team members to identify opportunities for process improvement and operational efficiency.
• Demonstrate initiative, adaptability, and a willingness to learn new systems and processes.

Qualifications

• Prior experience in collections, billing, cash management, or a related operational role preferred.
• Strong communication and organizational skills.
• Professional demeanor with the ability to interact effectively with agents, insureds, branch offices, and external partners.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to work.
• Ability to learn new systems and processes quickly.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Additional Information

• Job Identification: 37794
• Job Category: Finance Operations
• Posting Date: 2026-10-20
• Job Schedule: Full time
• Locations: 2000 Arch Street, Philadelphia, PA, 19103, US ()