Travel Agent Commissions Analyst

About the job

We are pleased that you are exploring Hyatt Hotels Corporation.  Hyatt is a place where high expectations aren’t just met- they’re exceeded.  We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences.  It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  At Hyatt, we care for people so they can be their best.   Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives.  We continue to be recognized as one of America’s best companies for minorities.  Associates of Hyatt are given the tools from the first day to make a difference.  Hyatt employees enjoy the following benefits:  health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America.  Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment.  If you are ready for this challenge, we are ready for you!

Hyatt Shared Service Center is seeking a dynamic self-starter to join our Travel Agent Commission team. The purpose of this role is to provide ongoing analysis of travel agent commission payment data. It also will involve weekly monitoring of payment data transmissions and detailed error reporting. The responsibilities of this position are primarily administrative.

*  *Essential Functions:

• Manage booking and payment data

• Prepare reconciliation files for agencies

• Prepare payment files

• Process inquiries from agencies via email and phone

• Regular attendance is expected based on schedule and business needs

• Participation in employee events, onsite meetings, hotel visits and industry as needed

• Demonstrate a commitment to Hyatt core values

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

• Prepare Travel Agent accrual files as needed

• Analyze incoming payment data and review for errors

• Work well with others at a variety of levels within the organization

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience:

Knowledge and experience with general accounting principals a plus.

Education:

High School Diploma or Equivalent

Computer Skills Needed to Perform this Job:

Request Management System preferred but not required

Intermediate to Advanced proficiency in Microsoft Office Applications:

• Word
• PowerPoint
• Excel

Additional Comments and Requirements

• Understanding of Hyatt's business and strategy

• Strong analytical, organizational and interpersonal skills

• Refined verbal and written communication skills

• Capable of handling fast paced, multi-project assignments

• Exceptional attention to detail

• Maintain a work environment that is comfortable, user-friendly, and organized

• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly

• Ability to communicate effectively and respectfully to all associates and all internal/external resources

• Eagerness and ability to learn new skills, technologies and business processes quickly

• Ability to work well with others

• Ability to collaborate with cross-functional teams and across all levels of the organization

• Must be able to work inclusively, but also be able to work independently and without excessive supervision.