Assistant Branch Manager - Occupational Risk Claims

About the job

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Seeking a seasoned claims leadership professional with a background in complex occupational risk claims with litigation exposures, including but not limited to Occupational Accident, Contingent Liability, Texas Non-Subscriber, Employers Liability and Worker’s Compensation.

How you'll make an impact

Here is how you will make an impact:

• **Supervise:**Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Licensing: Ensure appropriate licenses and/or certifications for employees.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

YOU HAVE THE OPPORTUNITY TO:

• Building and sustaining an accountable results-oriented culture.

• Join a dedicated client team of skilled professionals who are up for a challenge and take outstanding performance to heart!

• Accelerate your career development with a diverse range of experiences across jurisdictions, industries and risks

Responsibilities:

You will do significant work in partnership with our occupational accident clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success. Identify the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities.

About You

REQUIRED QUALIFICATIONS:

• High School Diploma

• Minimum of 12 years related claims experience

• At least 3 years of supervisory experience

• Appropriately licensed and/or certified in all states in which claims are being handled

• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)