Claims Advocacy Consultant

About the job

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh. This role ****has the opportunity to be fully remote or based in our Miami, FL location.

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. Collaborate with both internal and external business contacts to resolve customer issues and enhance the overall customer experience and coverage offerings.

We will count on you to:

• Review daily CAPD reports to see if any claim should apply to OCIP
• Review and log related automatic Central Reporting reports
• Create Email folder to file all incident related emails
• Create a folder in shared claims folders for each incident and maintaining information
• Assist in setting up claims for OCIP as needed
• Review and correct as necessary assigned projects and employers for claims in GB
• Review Gallagher Bassett claims for status and plans of action and ensuring they are abiding by Amtrak client instructions
• Update OCIP incident log by project to include all types of incidents to ensure all OCIP are reported and handled properly
• Review incidents that are not in GB to ensure loops are closed for Risk Involvement or that claims are reported and handled as appropriate
• Review Gallagher Bassett adjuster work to ensure we have adjusters that are working up to our expectations and instructions
• Follow up with project and contractors to assist adjusters in obtaining necessary data for claim set up and management (back to work etc.)
• Summarize claims activity to Risk Management; Creating monthly reports
• Ensue the FELA process is followed
• Enter daily funding into NERI bank worksheet and preparing monthly PNC to Regions funding requirement for review by Risk Management
• Consolidate NERI and Gallagher accounts monthly
• Review GB invoices for accuracy and provide to Risk Management
• Work with Risk as we work with Law, Right Care Day 1 and Central Reporting on any OCIP related activity
• Help coordinate severe incident defense response for OCIP claims
• Contract review work-related to OCIP projects
• Develop and maintain process documents related to the claims handling

What you need to have:

• 3-5 years of insurance industry experience, ideally with experience in Owner Controlled Insurance Programs (OCIPs), Contractor Controlled Insurance Programs (CCIPs), construction insurance, and/or claims management programs.
• Bachelor’s degree in accounting, finance, economics, risk management or a related subject.
• Excellent communication, negotiation, and interpersonal skills.

What makes you stand out:

• Strong organizational, multitasking, relationship-building and problem solving skills.
• High integrity, teamwork focus, eagerness to learn, and experience in the construction, transportation or claims spaces.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.