CRM Loan Administrator

About the job

CRM manages the Bank’s Commercial portfolio of $5MM+ substandard and doubtful assets. We are seeking a reliable and energetic professional to join the CRM Loan Administration team.  This person will assist CRM Relationship Managers, Senior Management and other CRM colleagues in the administration of the CRM loan portfolio.  The colleague should have strong knowledge of commercial loan systems, loan documentation, and practices to ensure requests are processed accurately.  He or she will interface with business partners to complete various requests and a general knowledge of commercial loan accounting principles is preferred.  If you are a team player ready to work in a high paced environment this role may be for you!  Responsibilities include:

• Process daily transactions –overdrafts,  submit work packages for various loan transactions/requests, offsetting of funds/expense reimbursements, deposit account maintenance, set up matters in the electronic legal billing system

• Complete required logs and internal electronic filing for Audit purposes

• Process complex syndicated and non-syndicated loan modifications/forbearances/extensions/renewals – review AFS/LoanIQ Originations CPS/T&C approvals, legal documents, prepare internal forms required by Commercial Loan Operations, and verification of updates to system

• Internal reporting – complete required data entry and tracking of events in CRM Dashboard, documentation exceptions, and all other required internal reporting

• Policy and regulatory – follows bank policy and completes  required regulatory training

• Complete research and special projects as necessary

• General office duties – file archiving, mail distribution, supply orders

Qualifications

• 3 years commercial loan operations experience

• Attention to detail

• Excellent interpersonal skills

• Excellent oral and written communication skills required

• Excellent time management skills.

• Excellent ability to multi-task

• Ability to work independently and as part of a team

• Strong computer skills, primarily Microsoft Office suite based.

• Associate Degree or equivalent required

Hours and Schedule:

Hours: 40 hours

Work Schedule: Monday-Friday 8:00am – 5:00pm

Equal Employment Opportunity

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Additional Information

• Job Identification: 50056
• Job Category: Risk & Oversight
• Posting Date: 2026-10-28
• Job Schedule: Full time
• Locations: 444 Liberty Ave, Pittsburgh, PA, 15222, US ()
• Working Hours: 40
• Career Site Category: Risk