Premium Receivable Team Leader

About the job

The Premium Receivable Team Leader is responsible for overseeing complex receivables, monitoring outstanding balances, and supporting timely collection activities. This role partners with internal teams and external brokers to resolve billing issues, reconcile accounts, and ensure accurate financial records. The ideal candidate has strong technical knowledge, is detail-oriented, analytical, and comfortable working in a fast-paced, deadline-driven environment. This position is also responsible for coaching and mentoring team members, making recommendations on process improvements, and exercising some approval authority.

Key Responsibilities:

• Monitor and analyze accounts receivable aging reports to identify overdue balances and collection risks, establish collection priorities, and drive timely resolution of outstanding premium receivables.
• Research, reconcile, and resolve payment discrepancies, unapplied cash, and account variances.
• Communicate proactively with brokers and internal stakeholders regarding billing to resolve payment discrepancies, clarify outstanding balances, and facilitate timely resolution of premium receivable issues.
• Drive effective collection strategies and follow-up activities to minimize aged receivables, reduce outstanding balances, and improve overall collection performance.
• Build strong working relationships across departments to promote accountability, improve communication, and support timely resolution of premium receivables matters.
• Maintain accurate documentation of collection activities, account notes, and resolution status.

Qualifications

• Bachelor’s degree in accounting, Finance, Business Administration, or related field preferred.
• 5+ years of experience in accounts receivable, billing, collections, or finance operations.
• Ability to coach, motivate, and influence others.
• Good problem-solving and decision-making skills.
• Strong organizational and time management abilities.
• Experience in the insurance industry is strongly preferred.
• Strong understanding of AR processes, reconciliations, and cash application.
• Proficiency in Microsoft Excel and ERP/accounting systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate the ability to work independently with minimal supervision.
• Demonstrate the ability to identify work processes that will enhance productivity.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Additional Information

• Job Identification: 38228
• Job Category: Customer Service
• Posting Date: 2026-11-02
• Job Schedule: Full time
• Locations: 2155 W Pinnacle Peak Road #100, Phoenix, AZ, 85027, US ()