Analyst I, Business

About the job

WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. ****Job Summary

Under general supervision, provides data and work assessment, reporting, and recommendations within assigned area. Manage and maintain client invoice templates and integrations. Provides data analysis to support and enhance overall department workflow, customer service, process improvement and work quality.

II. ****Essential Duties and Responsibilities ****

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned.

• Work across departments and 3rd party companies to complete small projects related to client invoicing templates and client billing integrations.
• Assists in preparing reports on data summaries, changes, and trends for use by management. Works collaboratively to provide assessment and recommendations to management.
• Monitors overall workflow to ensure timely completion of projects and daily work requirements.
• Provide Support for WO Management Systems.
• Create requirements and testing documents for internal automation projects.
• Assists in uncovering issues, evaluates various courses of action, and promotes the best option for resolution.
• Acquires data from primary and secondary data sources and assists in analyzing and interpreting trends or patterns in complex data sets.
• Performs data profiling and root cause analysis to identify and understand anomalies.
• Becomes aware on how to locate and define new process improvement opportunities.
• Works to help resolve issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Works as part of a team to determine areas of risk as new or changed processes are implemented.

III. ****Supervisory Responsibilities

This job has no supervisory duties.

IV. ****Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience in Business Administration or similar area of study.

B.  Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

• Strong organizational and note-taking skills and a propensity for accuracy.
• Requires intermediate skills in Microsoft Office Suite including Excel Pivot tables and lookup functions.
• A familiarization with Smartsheet or similar online collaboration tool.
• Able to use Excel macros.
• Inquisitive nature and unafraid to ask questions.
• Familiarity with project management.
• Strong analytical skills.
• Strong written and spoken communication skills.
• Strong Copilot skills
• Ability to learn to review technical requirements documentation related to cXML/EDI/CSV etc., review raw XML/CSV and other text formats.

V. ****Work Environment

• Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds rarely;

• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

• Normal setting for this job is an office setting.

The expected base pay range for this hybrid position is $56,100- $70,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

About Us

ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  * WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. *

For Canada:  * WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. *

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Additional Information

• Job Identification: 2355532
• Job Category: Business Analysis
• Posting Date: 2026-11-03
• Job Schedule: Full time
• Locations: 1 GRIFFIN RD N FL 4, WINDSOR, CT, 06095, US (Hybrid)