About the job

Role Summary

The Operations Client Account Lead is the single point of accountability for an Operations account. They own the client relationship at the operational level, the financial performance of the contract, and the growth of the account. They make sure the services promised in the contract are delivered to standard and profitably. They also look for chances to expand the relationship through transformation and new scope.

Key Responsibilities

Client relationship

• Serve as the primary senior contact for client operations leaders. Build trusted relationships across the client's business and procurement functions.

• Lead governance forums such as quarterly business reviews, steering committees, and executive check-ins. Use these to keep both sides aligned on priorities, performance, and roadmap.

Account financials and contract management

• Own account P&L, including revenue, CCI (Contract Controllable Income), and margin. Protect and improve profitability against the Original Deal Economics (ODE).

• Manage the contract lifecycle, including change requests, scope changes, pricing adjustments, and renewals. Resolve commercial disputes before they escalate.

• Forecast accurately and report account performance to leadership.

Delivery oversight

• Partner with delivery leads to make sure SLAs, KPIs, and quality standards are consistently met. Step in quickly when performance slips.

• Identify operational risks early and drive mitigation plans across people, process, and technology.

Growth and transformation

• Identify and shape new opportunities, including scope extensions, automation, analytics, and AI-enabled process improvements. Work with Delivery & Transformation (D&T) teams to bring them to the client.

• Build a multi-year account plan that ties operational improvements to the client's business outcomes.

Team leadership

• Lead and coordinate a cross-functional account team spanning delivery, finance, solutioning, and HR. Coach team members and build bench strength for key roles.

Qualifications

• Significant experience in client account management, operations delivery, or managed services. The usual range is 10+ years, adjusted to the target level.

• A proven track record of owning P&L and contract economics on large, multi-year service contracts.

• Strong grasp of operations domains such as Procurement & all Command Center functions (Risk & Compliance, Learning, Quality, Insights and Intelligence, Business Reporting Groups & Executive Governance). Familiarity with process transformation and automation is also expected.

• Executive presence and the ability to handle difficult commercial conversations with senior client stakeholders.

• Experience leading global or distributed teams, including offshore delivery centers.

• A bachelor's degree is required, and an MBA or relevant certification is a plus.

Success Measures

• Client satisfaction and relationship health scores.

• Account CCI and margin performance versus ODE and plan.

• SLA and KPI attainment.

• Contract renewals and growth in sales and revenue from the account.

• Team engagement and retention.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/26/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range California $163,000 to $434,000 Colorado $163,000 to $375,000 Connecticut $163,000 to $375,000 District of Columbia $173,500 to $399,300 Illinois $150,900 to $375,000 Maine $138,800 to $319,400 Maryland $163,000 to $375,000 Massachusetts $163,000 to $399,300 Minnesota $163,000 to $375,000 New York $150,900 to $434,000 New Jersey $173,500 to $434,000 Ohio $150,900 to $347,200 Virginia $150,900 to $399,300 Washington $173,500 to $399,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

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*Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. *Read more here

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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