Medical Assistant 2

About the job

JOB SUMMARY

Under supervision of the clinical nurse manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant II assists in the delivery of care to patients in outpatient behavioral health. Work includes a variety of personal care and clinical procedures including assuring positive care outcomes. They will perform assigned patient care and review of systems data collection in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in procedures. They are required to adhere to the Telephone and House Standards as adopted by the Medical Center.

REPORTING ****RELATIONSHIPS

Supervises no staff

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS **** **** ****Percentage ****of Time Spent

Clinical                                                                                                                                ****70%

• Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

• Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video (if available).

• Assists Providers and patients in preparation for exam and/or procedures.

• Successfully completes all appropriate competencies to perform or assist with procedures as required for department specialty and determined by the Administrative Nurse or Administrative Director.

• Acts as chaperone as needed for medical providers.

• Works as an internal float for department as requested by supervisor.

• Monitors patient flow in and out of the clinic.

• Facilitates referrals to other providers as ordered by the physician.

• Performs clinical activities in an accurate and timely manner.

• Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22.

Communication                                                                                                                               ****15%

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

• Notifies providers of patient delays and service issues. Acts as an advocate for patients by helping to facilitate provider punctuality to maintain optimal clinic schedules.

• Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as needed when delays are over 30 minutes.

• Shares pertinent information and observations with other health team members.

• Identifies and communicates problems to the nursing staff or appropriate supervisor.

• Offers suggestions for change or improvement in clinic/practice operations.

• Assists patients with issues and complaints utilizing conflict management skills.

• Utilizes Electronic Health Record (APeX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:

• Documentation of vital signs, height, weight and pain scale.

• Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

• Enter patient reported medications and allergies.

• Order & sign POCT with signed protocol.

• Documentation of point of care test results.

• Enter & “pend” scripted orders from provider.

• Open a Medication Refill Encounter for provider.

• Open telephone encounters.

• Open staff messages.

.

Operations Maintenance                                                                                                                                ****15%

• Maintains clean, well-stocked exam rooms Responsible for keeping inventory of medical supplies

• Coordinates meal and rest periods with other Behavioral Health/Psychiatry staff and ensures coverage of clinic under direction of supervisor/manager.

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

• Adheres to infection control procedures as outlined in the Infection Control Manual.

• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

OTHER ****FUNCTIONS ****AND ****RESPONSIBILITIES

• Performs any other duties related to patient care activities as required and to cover for Behavioral Health/Psychiatry staff (booking appts, tests, surgeries and authorizations, checking in patients, etc).

• Performs any other duties related to patient care activities/administrative duties as required and to cover for Behavioral Health/Psychiatry clinics (booking appts, tests, surgeries and authorizations, checking in patients, etc).

Qualifications

REQUIRED

• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.

• One year of experience as a Medical Assistant/Hospital Assistant in a medical practice.

• Knowledge and abilities essential to the successful performance of the duties assigned to the position.

• Current American Heart Association CPR Certification.

PREFERRED

None

REQUIRED ****LICENSES/CERTIFICATIONS

Current American Heart Association CPR Certification Medical Assistant Certification

POPULATIONS ****SERVED

Populations served: Child, Adolescent, Adult, Geriatric.

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Additional Information

• Job Identification: 8886
• Job Category: Patient Support Services
• Locations: 675 18th Street, San Francisco, CA, 94107, US ()
• Shift Length: 8 hours
• Budgeted Job Salary Range: 33.00 - 41.19
• Campus Location 1: Dogpatch (SF)
• Bargaining Unit: EX
• Employee Class: Career
• FLSA Status: Non-exempt
• Job Code and Payroll Title: 009252 | HOSP BLANK AST 2
• Workplace: Fully On-Site
• FTE%: 100.00