Ambulatory Services Rep II - Outpatient Welcome Desk

About the job

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As an Ambulatory Services Representative II - Outpatient Welcome Desk in The Medical Center you’ll provide customer service as the first point of contact for patients, providers, and staff accessing virtual and in-person ambulatory clinics. You’ll coordinate registration, scheduling, check-in, and check-out while helping patients prepare for their visits. You’ll also verify insurance benefits, obtain referrals and authorizations, collect payments, and support efficient patient flow.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

• Perform patient registration procedures, obtain and verify patient demographic data, and ensure all necessary patient forms are provided and completed
• Help orient patients to the virtual visit process and ensure the necessary technology is set up when applicable
• Communicate with patients, staff, and providers regarding patient arrivals, delays, clinic processes, and appointment changes
• Schedule and confirm appointments, coordinate referrals and rescheduling, and communicate the date, time, location, and required preparatory information to patients and families
• Verify insurance benefits, obtain authorizations, confirm receipt of insurance referrals, and use system work queues to follow up on pending precertifications and benefits
• Collect appropriate upfront fees, refer patients with inadequate funding to the financial counselor, and serve as a clinic and family resource regarding managed care questions
• Enter, batch, and reconcile charges daily, prepare deposits, and complete closing procedures according to departmental processes
• Investigate rejected charges, collaborate with Business Services to resolve denied charges, and work with leadership to prevent future denials
• Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner, ensure interpreter services are available, and implement customer service recovery measures when needed
• Provide basic office support, follow up on missing medical records, and assist healthcare providers with clinical data management and administrative duties
• Participate in performance improvement activities, maintain departmental statistical information and time and attendance records, and provide coverage as needed
• Support efficient patient throughput in exam rooms, investigate prolonged wait times, and participate in clinic huddles to plan optimal patient flow

Qualifications

• High school diploma or GED require
• 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Additional Information

• Job Identification: 428324
• Job Category: Administrative Support
• Posting Date: 2026-10-28
• Job Schedule: Full time
• Locations: 6701 Fannin St, Houston, TX, 77030, US