Office Manager, Physician Services

About the job

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Office Manager joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Athens Family Practice is a busy, eight-provider Rural Health Clinic dedicated to delivering high-quality, compassionate care to our community. Our team of providers, clinical professionals, and administrative staff shares a genuine commitment to our patients and takes pride in the close-knit, family-oriented environment we've built. We're seeking an Office Manager who can bring strong leadership, fresh perspectives, and a collaborative approach to help strengthen communication, support our team, and drive continued operational excellence.

How you’ll contribute

A Manager who excels in this role:

• Oversee daily operations of Athens Family Practice, ensuring efficient workflows, quality patient care, and a positive experience for patients, providers, and staff.

• Provide leadership, guidance, and operational support to clinical and administrative team members across a busy, eight-provider practice.

• Foster a collaborative, respectful, and accountable work environment through consistent communication, fair decision-making, and effective conflict resolution.

• Partner closely with providers, clinical staff, and the Medical Director to identify operational needs, address concerns, and improve practice efficiency.

• Manage patient concerns and complaints, providing timely resolution and escalating issues when appropriate.

• Support compliance with Rural Health Clinic (RHC) regulations, organizational policies, and applicable healthcare standards.

• Coordinate required quarterly staff meetings and promote clear, consistent communication throughout the practice.

• Collaborate with providers and clinical teams to support Accountable Care Organization (ACO) initiatives, quality performance metrics, and annual wellness visit goals.

• Evaluate existing workflows, identify opportunities for improvement, and implement changes that enhance productivity, patient access, and overall practice performance.

• Support staff development, accountability, and engagement while building positive working relationships across the practice.

• Assist with operational initiatives, organizational growth, and future practice development opportunities.

What we’re looking for Applicants should have a bachelor’s degree in a related field required; equivalent relevant work experience may be considered in lieu of education. Additional requirements include:

• Previous operational experience in a healthcare environment required; physician practice experience preferred but not required.

• Demonstrated leadership abilities, including the ability to guide teams, navigate challenging conversations, and implement operational changes effectively.

• Strong interpersonal and communication skills, with the ability to establish trust and maintain positive relationships with employees, providers, and patients.

• Ability to lead with fairness, consistency, professionalism, and accountability.

• Strong organizational, problem-solving, and decision-making skills with the ability to manage competing priorities in a busy healthcare environment.

• Understanding of healthcare workflows, patient experience, and quality improvement initiatives.

• Ability to collaborate effectively with clinical and administrative teams to improve operational efficiency and patient care.

• Adaptability and willingness to embrace change, support continuous improvement, and contribute to a positive workplace culture.

• Previous formal management experience preferred; candidates demonstrating strong leadership potential and relevant healthcare operational experience will also be considered.

• Familiarity with Rural Health Clinic operations, ACO quality measures, or similar healthcare performance initiatives is a plus.

Schedule: Monday – Friday, typically 8:00am – 5:00pm

Location: Athen’s Family Practice

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an “A” Hospital Safety Grade from The Leapfrog Group and The Joint Commission’s Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

EEOC Statement

“Starr Regional Medical Center is an Equal Opportunity Employer. Starr Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 362682
• Job Category: Administrative
• Posting Date: 2026-11-12
• Job Schedule: Full time
• Locations: 1114 W Madison Ave, Athens, TN, 37303, US
• FTE: 1.0 - 80 hr/pp (Full Time)
• Career Site Category: Administrative Support
• Position Type: Primary
• Facility Name: Starr Regional Medical Center
• Is this position grant-funded?: No