Senior Manager, People Experience (HR)

About the job

The Opportunity:

The Senior Manager, People Experience is a senior people partner role covering our North American employee population. You'll own the full HR operations mandate across the US and Canada — employment compliance, benefits administration, payroll, and EOR relationship management — while also serving as a trusted partner to business leaders on workforce planning, talent, and organizational design.

This is a hands-on, high-ownership role. You'll manage one People & Culture Advisor in São Paulo and will be expected to bring deep knowledge of US and Canadian employment law, benefits architecture, EOR partnerships, and HRIS platforms — particularly TriNet and SAP SuccessFactors — to support a complex, global, and fast-moving organization.

It's a role for someone who can think strategically, execute pragmatically, and build trusted relationships with leaders and employees alike — leading with empathy, clarity, and accountability.

Location: Los Angeles, CA. Candidates must be available to work onsite at our office at least three days per week.

What You'll Be Doing:

• Compliance, Benefits & HR Operations

• Administer and manage US employee benefits programs — medical, dental, vision, life, disability — including annual open enrollment, carrier relationships, and ongoing employee support.

• Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider.

• Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules.

• Own the EOR relationship for Canadian employees — serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law.

• Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity.

• Provide expert guidance on complex US and Canadian employee relations matters — performance management, grievances, conflict resolution, and formal investigations — in full compliance with federal, state/provincial, and local labor law.

• Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings.

• Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets.

• Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time.

• Business Partnering & Workforce Planning

• Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition.

• Lead organizational design initiatives — defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways.

• Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness.

• Provide regular people data and insights — turnover trends, engagement levels — to inform proactive leadership decision-making.

• Employee Engagement, Culture & TA Collaboration

• Lead rollout of global engagement surveys within North America and build local action plans based on results.

• Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team.

• Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences.

• Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary.

• Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations.

• Leadership Coaching & Change Management

• Coach and mentor managers across your portfolio to build confidence, capability, and consistency in their daily people management practices.

• Guide teams through organizational changes, restructures, or leadership transitions to minimize disruption and maintain morale.

• Partner with the global P&C team to identify skill gaps and coordinate tailored development or leadership training initiatives.

• Facilities & Workplace Operations

• Liaise with the facility team to ensure the LA workplace is safe, welcoming, well-run, and compliant with local health and safety standards. Support remote/distributed Canadian employees on workplace needs as required.

• Manage relationships with local suppliers, vendors, and service providers as needed.

• Team Management & P&C Projects

• Directly manage one People & Culture Advisor based in São Paulo, setting clear goals and maintaining high delivery standards aligned with global P&C strategy.

• Support the Advisor's development and career growth through regular coaching, feedback, and mentoring.

• Lead or participate in global P&C projects as required, and collaborate with global P&C colleagues to ensure alignment across regions and workstreams.

What You'll Bring:

• 8+ years of HR or People & Culture experience, including at least 2 years in a managerial capacity.

• Deep expertise in US benefits administration — medical, dental, vision, 401(k) — including plan management, open enrollment, and compliance.

• Hands-on experience with TriNet or a comparable PEO platform.

• Experience managing or overseeing an Employer of Record (EOR) relationship, ideally supporting Canadian employees.

• Strong working knowledge of SAP SuccessFactors or comparable HRIS platforms.

• Strong knowledge of California and federal US employment law, with familiarity across Canadian provincial employment standards.

• Experience handling complex employee relations matters with professionalism and discretion.

• Experience supporting workforce planning, organizational design, and talent management initiatives.

• Track record of delivering employee engagement, retention, and culture-focused programs.

• Experience developing managers and supporting leadership teams through people-related initiatives.

• Comfort using people data and reporting to inform decision-making.

• Experience operating in a fast-paced environment.

• Bachelor's or Master's degree in Human Resources, Business, Organizational Psychology, or a related field.

• Strong communication, problem-solving, and relationship management skills.

• Ability to balance operational execution with strategic priorities across multiple stakeholders and time zones.

Additional Information:

• This is a hybrid role based in Los Angeles, California, with an expectation of three days per week in the office.

• This role requires flexibility to work early hours to collaborate with teams and stakeholders in Europe.

Salary Range (U.S.-based role): The anticipated base salary range for this position is $95,000 – $110,000.

Actual compensation will be determined based on job-related factors such as skills, experience, education, internal equity, and geographic location, where applicable and permitted by law.

Benefits & Other Compensation: This position is eligible for company-provided benefits, which may include health insurance, paid time off, paid holidays, and retirement-related benefits, subject to plan terms and eligibility requirements.

Disclaimer:

Team Liquid does not work with third-party agencies or agents. Official recruiting communications are only shared through verified Team Liquid channels.