NCSS Training Coordinator

About the job

Under the administrative supervision of the National Center for START Services® (NCSS) Director of Training and Professional Development, the NCSS Training Coordinator supports the planning, operational coordination, and implementation of NCSS training and professional development initiatives. The Training Coordinator manages project activities across the full training life cycle for both in-person and online offerings, ensuring alignment with NCSS training standards and project goals.

Duties/Responsibilities

Training Operations and Project Coordination (40%)

• Lead the operational coordination for an assigned NCSS training project portfolio from project planning through post-event follow-up, in alignment with NCSS training standards and project goals.
• Develop and maintain operational systems, tracking processes, and coordination structures that support consistency, accountability, cross-project alignment, and continuous improvement across the NCSS training portfolio.
• Provide operational direction, work planning, and task coordination to assigned program support staff in support of NCSS training projects and initiatives.
• Facilitate project team meetings to establish shared understanding of project goals, clarify roles and responsibilities, orient team members to project timelines and expectations, and support effective implementation of project processes and procedures.
• Serve as the primary contact for presenters, facilitators, consultants, and subject matter experts contributing to training projects/activities.
• Develop and maintain collaborative relationships with local, regional, and national partners, subject matter experts, and presenters to support the implementation of high-quality training initiatives.
• Collaborate with NCSS training leadership and NCSS interdisciplinary teams (including project facilitation, clinical, quality assurance, and research) to support identification, operationalization, and implementation of organizational training priorities.
• Collaborate with marketing and communications staff to develop and implement marketing and outreach plans for assigned training initiatives, develop training materials and promotional content, and ensure accurate and up-to-date information on the NCSS website related to assigned training portfolio.

Training Delivery, Learner Support & Credentialing (25%)

• Oversee a high-quality learner experience through responsive communication, organization, and coordination.
• Ensure the successful implementation of virtual, hybrid, and in-person learning environments that reflect adult learning and Universal Design for Learning (UDL) best practices.
• Manage and oversee learner progress and credentialing processes across assigned training portfolio, including certification pathways, certificates of completion, continuing education credits/contact hours, and compliance with established program/provider requirements.

Evaluation, Reporting, & Quality Improvement (25%)

• Lead the coordination and implementation of evaluation and reporting processes for assigned training initiatives, including development of data collection tools, tracking systems, and reports related to training outcomes, deliverables, learner satisfaction, and learning objectives in alignment with NCSS, IOD/UCEDD, and project-specific reporting requirements.
• Support continuous quality improvement across training portfolio by coordinating curriculum review and update processes, maintaining a catalog of training materials, facilitating alignment with emerging practices and organizational standards, and supporting fulfillment of training-related grant and contract deliverables.

Administrative Coordination (5%)

• Monitor training portfolio performance in relation to projected outcomes, enrollment, and budget expectations.
• Maintain awareness of established budget parameters for training activities and resources.
• Communicate operational and financial needs to support successful project implementation.

Staff Supervision (5%)

• Hire, train, and supervise adjunct training staff at the direction of the NCSS Director of Training.

Requirements

Minimum Acceptable Education & Experience:

• Master’s degree in an appropriate academic discipline and three (3) years of related experience, or Bachelor’s degree in an appropriate academic discipline and five (5) years of related professional experience.
• Demonstrated ability to coordinate complex projects and manage multiple priorities simultaneously.
• Experience designing and implementing program evaluation tools and interpreting evaluation data to support continuous quality improvement and reporting.
• Strong organizational, communication, and interpersonal skills, including the ability to work collaboratively with diverse stakeholders, partners, and interdisciplinary teams.
• Demonstrated initiative, sound judgment, and ability to work independently and collaboratively in a fast-paced environment.
• Ability to facilitate meetings and support coordination across multiple projects and teams.
• Proficiency with online learning, project management, and teleconferencing platforms, including systems such as Canvas, Zoom, Microsoft Teams, and related technology tools.
• Willingness and ability to travel as required to support project activities and training initiatives.

Knowledge, Skills & Abilities:

• Experience with the START model and/or experience working within a START program or START-informed environment.
• Experience developing, coordinating, implementing, and/or facilitating professional training initiatives for adult learners.
• Knowledge of adult learning principles and Universal Design for Learning (UDL) practices.
• Experience coordinating continuing education (CE) processes, credentialing activities, or certification-related programming.
• Experience supporting virtual, hybrid, and in-person training environments.
• Experience coordinating grant- or contract-funded projects and related deliverables.
• Strong facilitation, problem-solving, and systems coordination skills.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$54,990.00 - $98,150.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham