Director, Technical Learning & Capability Development

About the job

Job Description

Primary Function of Position

The Director, Technical Learning & Capability Development reports to senior operations leadership and is responsible for the global strategy, governance, and execution of technical capability development programs supporting manufacturing, maintenance repair and overhaul (MRO), logistics, and other technical operations across the enterprise.

This leader will establish and continuously improve standardized technical training, certification, competency management, and workforce development programs that ensure employee readiness, operational excellence, regulatory compliance, and organizational scalability. The role is accountable for developing enterprise-wide learning frameworks, skills matrices, qualification standards, and certification pathways that enable a highly capable technical workforce.

As a member of the Operations Leadership Team, this individual will partner with Manufacturing Engineering, Quality, Service Operations, Supply Chain, Planning, Regulatory Affairs, Human Resources, and business leaders to ensure workforce capability aligns with strategic priorities, operational capacity, new product introductions (NPI), and evolving technology requirements.

The Director will drive continuous improvement of technical learning systems, optimize training resources, and leverage data and performance metrics to accelerate workforce readiness, improve productivity, reduce quality risk, and support global operational growth.

Essential Job Duties

• Lead the design and execution of training programs and learning strategies aligned with the Operations business priorities and global strategy.
• Design and oversee technical training programs for technicians and material handlers and establish a framework to monitor training delivery quality via the use of standardized processes for onboarding, competency checks and training assessment tools.
• Drive innovation in learning delivery through blended, digital, and experiential approaches, enabling scale.
• Lead, coach and develop a team of training professionals, fostering a culture of collaboration and continuous improvement.
• Establish a framework for measuring and evaluating learning effectiveness and impact, using data to improve training programs and demonstrate business impact.
• Manage budgets, resources, and equipment to ensure cost-effective and high-quality learning solutions.