Manager, Employee Relations

About the job

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing and administering the Company’s employee relations programs and strategies, with a particular focus on background-check compliance and workplace investigations. Provides compliance support for the Company’s pre-employment background-check, motor vehicle record monitoring, and alternative dispute resolution programs. Investigates escalated employee relations matters reported through the Company’s ethics hotline and other reporting channels. Advises business leaders and Human Resources partners on complex employee relations matters and reviews employee communications through an employee relations and HR compliance lens.

Job Description

Core Responsibilities:

• Serves as the primary compliance partner for Comcast’s background check program, reviewing and advising on escalated cases involving criminal background checks, employment and education verifications, military service reviews, and motor vehicle record checks.
• Evaluates and processes background check waiver requests, ensuring compliance with company policy and legal standards.
• Oversees and conducts internal investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related concerns.
• Provides investigators with guidance on investigation strategy, findings, and recommended outcomes.
• Prepares and delivers periodic investigation reporting and data analysis to relevant stakeholders.
• Develops and delivers employee training programs, including training on workplace investigations and company policies.
• Collaborates with Comcast’s Legal Compliance and Security groups to coordinate investigative functions.
• Facilitates employment claims through Comcast’s alternative dispute resolution program.
• Reviews employee communications, including those related to compensation, performance management, Employee Resource Groups, and inclusion and belonging, with an employee relations and HR compliance lens.
• Other duties and responsibilities as assigned.

Additional Requirements

• Experience supporting a large employer with a geographically and functionally diverse workforce.
• Exceptional verbal and written communication, presentation, and interpersonal skills.
• Strong organizational, follow-through, and leadership skills.
• Ability to work effectively in a matrixed and fast-paced environment.
• Self-motivated and able to work independently with minimal supervision.
• Collaborative and team-oriented
• Demonstrated ability to exercise independent judgment and discretion in matters of significance.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Company Policies, Dispute Resolution, Employee Relations, Employee Relations Programs, Ensure Compliance, Internal Investigations

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.