Manager, Fraud Investigations

About the job

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Manager, Fraud Investigations is a key individual contributor on the Fraud Investigations team within Schwab’s second-line Financial Crimes and Fraud Risk Management organization. In this role, you will investigate suspected fraud and pursue recovery of unauthorized debits involving Wire, Check, ACH, Zelle, Debit Card, and BillPay transactions across Schwab’s bank and broker-dealer products, along with other fraud that may affect Schwab and our clients.

This is an opportunity to apply your judgment, analytical thinking, and client focus to sophisticated, high-profile investigations that help protect clients and the firm. You will independently manage a varied portfolio of cases, communicate with clients and business partners, and make thoughtful risk-based decisions within established regulatory guidelines. Your work will have direct impact by supporting timely resolutions, strengthening trust, and helping Schwab lead with integrity and service above all.

You will join a collaborative team where people succeed together as One Schwab, share expertise, and hold themselves to high standards. Schwab also empowers employees to own their tomorrow through meaningful work, continuous learning, and opportunities to deepen their fraud, risk, and financial services expertise.

What you’ll do

• Conduct sophisticated and high-profile investigations involving suspected fraud across Schwab’s bank and broker-dealer products.

• Manage multiple active investigations in a fast-paced, highly scrutinized environment while meeting established regulatory timelines.

• Analyze transaction activity, case information, and supporting documentation to develop clear investigative findings and risk-based conclusions.

• Exercise sound judgment and make independent decisions with limited direct supervision.

• Communicate with clients and internal business partners to obtain information, provide updates, and support timely resolution of assigned cases.

• Pursue recovery efforts for unauthorized debits to client accounts when appropriate.

• Maintain thorough, accurate, and well-organized case documentation.

• Balance individual case priorities, overall workload, and additional responsibilities while consistently producing high-quality work.

• Collaborate with teammates, internal business units, and industry peers to resolve complex issues and strengthen team effectiveness.

Location & Work Arrangement: This hybrid role requires four days per week in the office and one remote workday. Applicants must live in, or be willing to relocate on their own to the listed location.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required qualifications:

• 5+ years of skills and professional experience in a fraud, compliance, and/or risk management environment in the financial services industry.

• 3+ years of experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, Suspicious Activity Report (SAR) filings, and/or other regulatory compliance standards.

• Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.

• Ability to make impactful individual contributions to the development of a high functioning team.

Preferred qualifications:

• 3-5 years of experience with financial investigations and/or customer service, supporting clients with complex questions and issues through resolution. Exceptional client focus; ability to effectively and quickly form relationships and establish trust, respect, competence, and confidence; championing timely and responsive resolution to clients’ inquiries related to assigned casework.

• Ability to analyze issues and develop problem solving methodology with minimal guidance.

• Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active cases simultaneously. Ability to multi-task and work in a high-volume, high-pressure environment.

• Demonstrated ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.

• Memberships, continuing education, and/or certifications in industry associations is supported an encouraged – for example, the International Association of Financial Crimes Investigators (IAFCI), Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), and related groups/designations.

• BS/BA degree, advanced degree, other coursework, and/or securities license(s) would be a plus.

#FCRM