Senior Manager, Global Education, Too Faced

About the job

Description

This position delivers training initiatives and education programs which enables the brand to meet its business objects via a skilled Training team and engaged retail employees. Adopts a commercial and consumer mind set when executing all aspects of education, while collaborating with all internal stakeholders to ensure objectives are met.

Responsibilities:

• Identify training needs and seek out new ways of working in the rapid pace of organizational and technological change.
• Develop, lead and facilitate national core training programs while liaising with Global Education.
• Develop expertise within the team in product knowledge, keeping up to date with trends and product development.
• Work with Trainers to develop regional Sales and Training strategies.
• Ensure all training room facilities, kits & assets are maintained and managed.
• Develop team competencies and drive innovation in digital education programs.
• Demonstrate exceptional leadership skills and foster an atmosphere that motivates, encourages and challenges Trainers and retail teams to achieve excellence.
• Ensure all education programs, activities and training reflect the brand's values and standards.
• Recruit, hire and complete orientation for Trainers.
• Identify opportunities to develop the training, leadership and artistic abilities of the education team.
• Oversee the schedule of the Trainers and the effectiveness of collaboration with SEE's in the field.
• Conduct store visits to follow up core training, implement department strategies, develop Crew, Trainers and SEE's abilities and to lead by example on all levels.
• Provide clear, constructive feedback to employees on their performance.
• Ensure consistent and proper communication.
• Be solution focused while building a collaborative relationship with the National Sales Manager to identify opportunities to drive Sales and KPI results in the field.
• Work with the National Sales Manager to devise strategies to develop the leadership competencies of the regional sales and training partnerships.
• Build relationships with department heads to create and implement the national strategy.
• Assist in coordinating with relevant departments to ensure excellent execution of all marketing, PR activity and events including relevant online creative communication.
• Help create and maintain a creative atmosphere of open and positive communication, professionalism and support.

Branding Activity and Events:

• Build a brand social media profile while adhering to all social media guidelines and requirements.
• Develop training team's abilities to promote brand launches, providing press quotes and industry trends on an ongoing basis as required by the PR team.
• Support the participation of media events being a combination of media presentations, masterclasses, one⁃on⁃one interviews, studio events, and working on brand community projects as required to build awareness of the brand.
• Support the planning of retail events which includes, conducting make up demonstrations and masterclasses while providing make up direction to the artists working on the event if required. Financial Accountabilities
• Full management and responsibility of the education budget, tracking expenditures in accordance with departmental/regional budget allocation.
• Ensure the timely submission and accuracy of credit card statements, expense reports and company owned asset processes.
• Help ensure regional needs and standards are met for training equipment.
• Help ensure training premises are maintained, clean, functional and properly equipped. Help maintain security and control of training equipment materials.

Qualifications

• Exceptional facilitation and presentation skills
• Thinks strategically
• Confident leader and communicator
• Highly motivated and determined to succeed
• Excellent make up artistry ability
• Passion for people and personal development
• Creative agility
• Knowledge of  the brand (ELC)/Industry
• Committed to achieving brand objectives
• Entrepreneurial