Dispatcher III - Glenn, CA

About the job

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Role Overview:

A Dispatcher III coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.

A Sample of What You’ll Do in this Role:

• Take calls, process orders, and prepare shipments for pickup or delivery

• Coordinate transfers of products between branches and the main site

• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads

• Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers

• Answer telephone and computer inquiries about product orders

• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public

• Conduct physical inventory counts of products stored in warehouses and bulk storage areas

• Calculate total quantities of products by weight and/or volumetric measurements

• Perform receptionist duties as needed by responding to calls and visitors in a professional manner

• Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems

• Work extended hours and flexible schedules are a requirement during the busy season

What You Bring to the Role:

• Ability to read, analyze, and interpret written procedures and reports in English

• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to sit at a desk or computer terminal to perform writing, and keying/typing information

• High school graduate or equivalent

Your Digital & Technology Capabilities:

• Proficiency with Microsoft Office and computer systems to process orders, maintain records, manage shipping documentation, and respond to customer inquiries

• Ability to analyze shipment, inventory, and operational data to support accurate decision-making and efficient dispatch operations

• Comfortable learning and utilizing new technologies, including transportation management systems, digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot to improve productivity and service levels

What Makes You a Great Fit:

• You are fluent in English, both verbal and written

• You have solid communication skills on the telephone, two-way radio, and in person

• You have good computer skills including knowledge of Microsoft Office

• You have solid mathematical skills

• You have a customer service orientation

• You have strong organizational skills with the ability to prioritize multiple assignments

Compensation and Benefits:

• The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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