Co-op, Business Strategy, Emergency Response and Safety Compliance (Spring 2027)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines' Operations & Customer Center (OCC) is seeking undergraduate co-op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta's worldwide network and is responsible for both tactical and strategic decision-making during operational disruptions.

This co-op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.

Key Responsibilities

• Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
• Document and analyze operational processes and the technology used to support decision-making.
• Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
• Partner with cross-functional teams on continuous improvement initiatives and strategic projects.

Business Strategy & Employee Engagement

• Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
• Assist with event planning, logistics, and execution for divisional activities.
• Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
• Create and maintain communications materials, including:
• Marketing brochures
• OCC portal content
• Departmental bulletins, announcements, and memos

Emergency Management & Business Continuity Planning

• Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
• Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
• Update, maintain, and ensure accessibility of contingency and recovery plans.
• Assist with the migration of OCC operational applications to cloud-based environments.
• Support Corporate Emergency Command Center (CECC) planning and response activities.
• Contribute to technology enhancements that improve emergency response and business continuity capabilities.
• Design and develop micro-learning content to support emergency preparedness and business continuity awareness.

Safety, Compliance & Facilities Management

• Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
• Develop and improve processes that support real-time reporting and response to facility failures.
• Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity-of-operations procedures.
• Validate the accuracy and currency of emergency planning documentation and related resources.
• Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
• Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.

What you need to succeed (minimum qualifications)

• Currently enrolled in an accredited College, University, or Institution and pursuing a bachelor's degree in:

• Project Management

• Aviation Management

• Aviation Science

• Business

• Or a related field

• Available for three alternating semesters.

• Willing to relocate to Atlanta, GA for each work term.

• Strong organizational, project management, communication, and collaboration skills.

• Proficient with Microsoft Office, particularly Excel and PowerPoint.

• Experience with Adobe products.

• Comfortable working independently and in team settings.

• Demonstrates a commitment to safety, integrity, respect, and continuous improvement.

• • Consistently prioritizes safety and security of self, others, and personal data. *
• • Embraces diverse people, thinking, and styles. *
• • Possesses a high school diploma, GED, or high school equivalency. *
• • Is at least 18 years of age and has authorization to work in the United States. *

What will give you a competitive edge (preferred qualifications)

• Academic concentration or experience in project management, aviation management, or marketing and communications.
• Familiarity with project management tools.
• Leadership experience through school, community, or extracurricular organizations.
• Strong interest in aviation and Delta Air Lines' operations

Ideal Candidate Profile

The strongest candidates will:

• Learn quickly and adapt to new challenges.
• Thrive in a fast-paced environment with shifting priorities.
• Work effectively with individuals from diverse backgrounds and perspectives.
• Take initiative and drive results.
• Demonstrate a team-first mindset.
• Be passionate about operational excellence, continuous improvement, and support Delta's customers.

Core Competencies

• Project Management
• Communication
• Business Analysis
• Process Documentation
• Continuous Improvement
• Teamwork and Collaboration
• Adaptability
• Leadership Potential
• Safety and Compliance Awareness
• Aviation Industry Interest

This role is particularly well-suited for students interested in operations management, business strategy, aviation operations, emergency management, organizational communications, learning and development, or project management careers.