Co-Op, Operations Planning and Performance - Reporting and Analytics (Summer 2027)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Operations Planning & Performance co-ops work with analytics professionals in the operation supporting one of the following functions or departments:

• Aircraft Performance Planning - managing aircraft and gate to gate operations and performance
• Airport Performance Planning - improving airport processes and managing performance
• Crew Performance Planning - improving Pilot and Flight Attendant operations and performance efficiency
• Disruption Containment - tracking on-time flight metrics, weather, day-of flight analyses
• Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions
• Operations Performance - managing centralized operations and competitive performance analyses
• Operations Schedule Planning - optimizing aircraft schedule and resource availability to maintain peak on-time performance
• Process & Competitive Analysis - improving system processes & evaluating key metrics against our competitors in the airline industry

Though individual responsibilities will vary by which supporting function you are assigned, some examples include:

• Measure current operational performance and/or customer satisfaction
• Identify optimization opportunities to reduce injuries and security line wait times
• Research, analyze, and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis for parts and maintenance
• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
• Seek operational improvements to reduce aircraft taxi time and flight time
• Maintain, run and improve staffing models to support airport operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop successful factors and statistical evaluations of new procedures and systems

Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:

What you need to succeed (minimum qualifications)

• Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program

• Available for three alternating semesters for full-time work

• Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)

• Team oriented and highly supportive of continuous improvement methodologies

• Basic understanding of data management & enablement functions: ETL/ELT pipelines, relational database fundamentals, modeling concepts, etc.

• Proficiency with Python or other similar tools and programming languages

• Proficiency in SQL and ETL/ELT patterns

• Proficiency in Microsoft Office Suite and data analysis tools and concepts

• Strong organizational, project management, and verbal/written communication skills are essential

• Willingness/ability to adapt quickly and learn new skills is required.

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Working knowledge of and/or experience with cloud-based solutioning (i.e. Azure, AWS, GPC, etc.)