Program Manager – Retail technology

About the job

About the role As a Senior Program Manager – Retail technology, you will make an impact by leading complex delivery initiatives and strengthening collaboration between business, technology, and program stakeholders. You will work closely with business partners, delivery teams, and internal and external stakeholders to translate retail order management needs into clearly defined program outcomes and drive successful execution.

In this role, you will: Lead complex, hybrid delivery initiatives within retail order management, ensuring program objectives, milestones, dependencies, and risks are effectively managed. Build and maintain strong relationships with key internal and external stakeholders, creating alignment across business and delivery teams. Establish structured governance through status reviews, stakeholder forums, and decision-making meetings to promote transparency, timely risk resolution, and shared ownership. Guide Agile and Scrum delivery teams, supporting effective planning, execution, collaboration, and delivery. Partner closely with retail order management stakeholders to translate customer and store operations requirements into clear, actionable program deliverables.

Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance in a client or Cognizant office 3 days in Atlanta, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered 18+ years of experience managing complex programs or delivery initiatives, with demonstrated experience in retail order management. Strong experience leading Agile and Scrum delivery in complex, cross-functional environments. Demonstrated expertise in program management, including program health tracking, governance, risk and dependency management, and delivery oversight. Strong technical knowledge of enterprise application architecture, including Java, APIs, microservices, and cloud-based solutions. Strong stakeholder and business relationship management capabilities, with experience working across internal and external stakeholder groups. Experience partnering with retail business teams to translate customer and store operations requirements into program deliverables.

These will help you stand out Experience managing large-scale retail technology or order management transformation programs. Experience working within hybrid delivery models involving multiple business and technology stakeholder groups. Strong facilitation skills across program governance, executive/status reviews, risk discussions, and decision forums. Demonstrated ability to lead delivery teams through Agile ways of working while maintaining clear program-level governance.

Salary and Other Compensation: The annual salary for this position is depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.