About the job

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Director, Regional Practice leads operational performance, client partnership, and execution across an assigned portfolio of physician practices in Ohio. This leader serves as the senior connection between practice leadership, clinical stakeholders, regional teams, and enterprise revenue cycle functions. The role identifies performance gaps, translates data into practical improvement plans, strengthens local accountability, and ensures consistent execution across access, billing, collections, denials, workflow, service, and patient experience priorities.

The Ohio region requires a visible, relationship-centered operator who can balance enterprise standards with the realities of individual practices. This leader will create a consistent regional operating rhythm, accelerate issue resolution, strengthen on-site partnership, and turn performance insights into sustained operational and financial improvement.

·         Establish a clear regional baseline and prioritized improvement plan across assigned Ohio practices.

·         Create a consistent onsite and virtual operating cadence with practice, clinical, and enterprise leaders.

·         Improve visibility and accountability for revenue cycle, service, access, quality, and operational performance measures.

·         Develop a strong regional leadership bench and repeatable playbooks that support consistent execution across practices.

The role owns the following ongoing accountabilities and is expected to translate strategy into disciplined, measurable execution.

·         Translate enterprise priorities into a regional practice strategy and practical market-level operating plan.

·         Advise senior and practice leaders on performance risks, growth opportunities, resource needs, and execution tradeoffs.

·         Use regional trends and local insight to recommend process, staffing, technology, and partnership improvements.

·         Lead business reviews, performance action plans, escalations, and continuous improvement across assigned practices.

·         Monitor key operational and revenue cycle indicators and ensure accountable owners, timelines, and follow-through.

·         Coordinate enterprise resources to address barriers involving access, billing, coding, denials, collections, systems, workflows, or service delivery.

·         Lead, coach, and develop assigned regional leaders and team members.

·         Set clear expectations for onsite partnership, communication, issue escalation, and performance management.

·         Build capability in financial acumen, data interpretation, client partnership, and operational improvement.

·         Serve as a trusted partner to practice administrators, physicians, clinical leaders, finance, revenue cycle, technology, and enterprise operations.

·         Provide concise executive reporting on regional performance, risks, progress, and support required.

·         Ensure regional activities align with policy, contractual commitments, compliance requirements, and enterprise standards.

·         Strong knowledge of physician practice operations and healthcare revenue cycle performance.

·         Ability to interpret operational and financial data and convert insight into practical action plans.

·         Demonstrated skill building trust with physicians, practice administrators, regional leaders, and executives.

·         Experience leading multi-site operations, standardizing workflows, and sustaining accountability across distributed teams.

·         Strong change leadership, conflict resolution, presentation, and executive communication skills.

·         Ability to travel extensively within Ohio and maintain a visible onsite presence.

·         Bachelor’s degree in healthcare administration, business, finance, nursing, or a related field, or an equivalent combination of education and experience.

·         Seven or more years of progressive healthcare operations, physician practice, revenue cycle, ambulatory, or regional leadership experience.

·         Three or more years of people leadership or multi-site operational leadership experience.

·         Demonstrated experience improving performance across multiple practices, facilities, or markets.

·         Experience partnering with physicians, practice administrators, clinical leaders, and senior executives.

·         No specific certification is required.

·         Master’s degree in healthcare administration, business, or a related discipline.

·         Healthcare Financial Management Association certification such as CRCR or CHFP, Lean Six Sigma, or comparable operational credential.

·         Experience with Epic or other enterprise practice management and revenue cycle platforms.

·         Experience supporting Ohio physician practices or multi-site healthcare operations.

·         Enterprise thinking and disciplined prioritization

·         Sound judgment, accountability, and ethical leadership

·         Change leadership and comfort navigating ambiguity

·         Talent stewardship and capability building

·         Executive communication and cross-functional influence

·         Customer, client, patient, and associate-centered decision-making

·         Improvement in agreed regional operational, access, service, and revenue cycle indicators.

·         Timely closure of performance action plans and reduction in repeat escalations.

·         Practice and executive stakeholder confidence in communication, visibility, and regional partnership.

·         Improved leadership capability, accountability, and consistent execution across assigned practices.

Approximately 50% travel and onsite presence is expected across assigned Ohio locations. Travel may include day trips and overnight stays based on practice needs, leadership meetings, implementations, and performance priorities.

Performs other duties and special projects as assigned. Responsibilities may evolve based on business needs, organizational priorities, and applicable legal or regulatory requirements. This position pays between: 122,900.00- 184,350.00

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble