Client Scheduling Coordinator

About the job

Role Overview

The Client Scheduling Coordinator is a critical member of Chubb's Risk Consulting team and serves as the first point of contact for our clients — setting the tone for the Chubb experience from the very first interaction. This role goes far beyond scheduling. It requires a high degree of professionalism, accountability, and client dedication as the Coordinator manages an assigned territory end-to-end, ensuring that all inspections are handled with accuracy, timeliness, and exceptional care.

Key Responsibilities

• Serve as the primary point of contact for Chubb clients throughout the inspection scheduling process, delivering a consistently professional and seamless experience across all written and verbal communications.

• Manage an assigned territory end-to-end, owning the full scheduling lifecycle from initial outreach through confirmed appointment with accuracy, timeliness, and care.

• Proactively reach out to clients and agents to initiate and confirm inspection appointments, maintaining appropriate follow-up cadence and clear records of all scheduling activity.

• Coordinate directly with agents and internal stakeholders to align on scheduling strategies, address territory-specific needs, and ensure inspections are sequenced efficiently.

• Navigate and leverage internal systems and tools — including scheduling platform, mapping tools, Outlook, Microsoft Word, and Excel — to manage workflow with precision and efficiency.

• Maintain accurate, up-to-date records of all scheduling activities and provide timely, well-organized updates to relevant stakeholders.

• Safeguard the confidentiality of all client information in full compliance with Chubb's data privacy and information security standards.

• Partner closely with Risk Consultants, team leadership, agents, and internal stakeholders to align on scheduling and continuously improve coordination practices.

• Represent Chubb with professionalism and care in all client interactions, reflecting the standards and expectations of Chubb's service commitment.

Qualifications

The ideal candidate brings proven experience in a scheduling, client coordination, or project management capacity and is comfortable managing competing priorities in a dynamic environment. Strong organizational skills, sound judgment, and a genuine commitment to the client experience are essential. Candidates who bring a strong work ethic, a proactive mindset, and a passion for doing the job right will find this role both challenging and deeply rewarding.

Core Competencies

• Client focus and service excellence

• Proactive communication, follow-through, and accountability

• Organizational excellence and meticulous attention to detail

• Territory management and scheduling discipline

• Adaptability and composure in a dynamic, high-demand environment

• Collaborative partnership and stakeholder engagement

• Professional integrity and discretion

• Systems proficiency and data accuracy

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Additional Information

• Job Identification: 37489
• Job Category: Risk Support and Operations
• Posting Date: 2026-10-13
• Job Schedule: Full time
• Locations: 202A Hall's Mill Road, Whitehouse Station, NJ, 08889, US ()