Dispatcher - Roll Off

About the job

Waste Away Group/Waste Connections is seeking a Dispatcher to support our roll-off trucking operation in Elkhart, IN. This role serves as the operational hub for daily container deliveries, exchanges, and removals, working directly with drivers to maximize route efficiency and ensure outstanding customer service.

The ideal candidate will have experience in dispatch, trucking, transportation, logistics, waste services, construction hauling, or fleet operations and be comfortable making real-time decisions in a fast-paced environment.

Key Responsibilities

• Dispatch and coordinate daily work for roll-off truck drivers.
• Schedule container deliveries, pickups, exchanges, and removals.
• Monitor driver progress and adjust schedules throughout the day to maximize efficiency.
• Serve as the primary communication link between drivers, customers, and operations.
• Assist drivers with service-related questions before work is completed.
• Resolve service issues including missed pickups, container placement concerns, and customer inquiries.
• Utilize dispatch and routing software to manage workflow and productivity.
• Support customer retention and identify opportunities for additional services.
• Other duties as assigned

Target Background

• Dispatch experience in trucking, transportation, logistics, construction, waste hauling, roll-off operations, or fleet management preferred.
• Ability to manage multiple drivers and changing priorities simultaneously.
• Strong communication and problem-solving skills.
• Comfortable using dispatch systems, Microsoft Excel, and Microsoft Word.
• Experience working in a high-volume operational environment.
• Must be detailed oriented and well organized.
• Ability to read, write, comprehend and communicate in English.
• 2 years of experience in dispatching or logistics preferred.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.