Imaging Operations Manager

About the job

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Imaging Operations Manager is responsible for managing and performing day to day operations for a dedicated program. This position will include managing the workflow processes, understanding and maintaining program financials, ensuring imaging standards are practiced and followed, assessment of program performance and capacity, liaison for all implementations and being the backup for the Senior Operations Manager. This role is 100% onsite and oversees multiple shifts

WHAT WE OFFER

• Medical, Dental, Vision Insurance (on Day One)
• Monday-Friday full weekday schedule
• Paid Time Off: Including vacation days, sick days, floating holidays
• Paid Volunteer Days
• Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Education Reimbursement, Working Advantage discounts
• Advancement opportunities
• Employee Resource Groups

Responsibilities

• Manages all operations responsibilities for the program.
• Analyzing and modifying workflow performance and ensuring all direct reports are engaged and coaching on workflow performance indicators.
• Delivering daily/weekly updates via verbal and written communication regarding program SLAs, KPIs, and documenting next steps and root causes.
• Analyzing, understanding, and maintaining financial information specifically ensuring monthly billing is completed and accurate.
• Maintain all related imaging equipment
• Supporting training of new staff in all aspects of the program.
• Supporting the Senior Operations Manager with operational data for customer meetings and presentations.
• Supporting implementation of changes and new work from an operational perspective and technical perspective.
• Makes recommendations to the Senior Operations Manager on desirable additions, replacements or changes
• Coordination of local operations for proper chain of custody / security
• Cross functional partnership with internal and external partners to drive program success.
• Supporting the Senior Operations Manager as their backup, taking on any written or verbal communications, as well as, ensuring escalations are addressed during their absence.
• Included as part of the operation responsibility is capacity planning which includes managing the throughput of each phase of imaging, system utilization and ensuring resources are always on hand for the current and incoming volumes.

Key Skills, Requirements and Competencies:

• Bachelor's degree in business or computer science; may have post-graduate education or training. Typically requires five to seven years of computer experience with two to three years of management and operations related experience.
• Requires a minimum of 5 years of computer experience in the Windows environment and imaging, experience with Kofax is a plus, with two to three years of management experience.
• Active participation in the operations, support and maintenance of all aspects of imaging practices within Iron Mountain
• Ensure process and procedures are in place to ensure Iron Mountain security policies and controls are met related to imaging
• Maintain proper DR process and procedures for the imaging environment
• Excellent knowledge of imaging operations and workflow
• Excellent knowledge of imaging software (Kofax ascent capture a plus)
• Excellent knowledge of computer and scanner operation
• Excellent knowledge of Windows environment with some knowledge of networking
• Excellent knowledge in people management/leadership
• 1% Travel is expected to maintain current operations outside of the main DBU site, as well as, any company initiatives required.

Join us at the Mountain where culture and values are practiced and respected every day.

Apply Now

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Operations Group