Shipping and Receiving Specialist

About the job

The Shipping and Receiving Specialist plays a key role in supporting the Factory Service Center by ensuring the accurate receipt, processing, movement, evaluation, and shipment of customer tools, parts, and materials. This position contributes to operational excellence by maintaining inventory accuracy, delivering a positive customer experience, supporting continuous improvement initiatives, and collaborating across teams to ensure efficient service center operations.

In This Role, Your Responsibilities Will Be:

• Receive and process customer tools, returns, parts shipments, and other incoming materials while accurately recording transactions in business systems such as JD Edwards, 360 Insight, and other required platforms.
• Package, label, and ship repaired tools, customer returns, and other materials accurately and efficiently to customers and distributors.
• Evaluate customer returns for warranty, credit, repair, or disposition decisions in accordance with established company policies and procedures.
• Move materials throughout the facility using material handling equipment, including forklifts, hand trucks, dollies, and transfer vehicles, while maintaining a safe work environment.
• Support customers at the service desk by answering basic questions, processing tool receipts, and providing information regarding repair processes and lead times.
• Collaborate with team members to maintain inventory accuracy, support training efforts, share knowledge, and provide coverage across Shipping & Receiving functions as business needs require.
• Actively participate in continuous improvement initiatives by identifying opportunities to enhance productivity, quality, customer satisfaction, and operational efficiency.

Who You Are: You build strong partnerships and work collaboratively with others to meet shared objectives. You communicate effectively across a variety of audiences and situations while fostering positive working relationships. You consistently demonstrate accountability by following through on commitments and maintaining high standards of quality and accuracy. You actively seek opportunities to learn, apply feedback, and support continuous improvement while contributing to a positive and team-oriented environment.

For This Role, You Will Need:

• One (1) year of manufacturing, warehouse, or related operational experience.
• One (1) year of troubleshooting experience.
• Ability to interact professionally with customers in person and through written communications.
• Ability to obtain forklift certification.
• Strong verbal and written communication skills.
• Working knowledge of common computer applications and business systems.

Preferred Qualifications That Set You Apart:

• Three (3) years of manufacturing experience, preferably in shipping, receiving, warehousing, or distribution operations.
• One (1) to three (3) years of customer-facing experience.
• Current forklift certification or license.
• Experience working with inventory management, shipping, receiving, or enterprise business systems such as JD Edwards and 360 Insight.

Our Culture and Commitment To You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, an Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs, and more. Our culture also offers flexible time-off plans, including paid parental leave, vacation, and holiday benefits.

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About Us

WHY EMERSON ********

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON ****

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Additional Information

• Job Identification: 26012100
• Job Category: Service & Repair
• Posting Date: 2026-10-14
• Job Schedule: Full time
• Locations: 4455 Boeing Drive, Rockford, IL, 61109, US