WM Way Manager

About the job

I. Job Summary

Functions as a business partner to the Director Collection Operation Business Optimization. Direct oversight of WM Way Coaches and Onboarding Optimization Managers to ensure people and process standards are maintained across the Area. Provides business expertise while conducting highly complex business process analyses, needs assessments, and preliminary cost/benefit analyses to align business solutions with the company strategy and initiatives. This role will have heavy travel within the market area, 50-75% including overnights.

II. Essential Duties and Responsibilities

• Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.
• Building Partnerships – Identifying opportunities and taking action to build strategic relationships between teams, departments, units, or organizations to help achieve business goals.
• Building Trust – Interacting with others in a way that give them confidence in one’s intentions and those of the organization.
• Coaching and Developing Others – Mindset and coaching development across the Area. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Facilitating Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitating the implementation and acceptance of change within the workplace.
• High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
• Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.
• Influence – Having a positive impact on others (senior leaders, peers, & front-line personnel), to persuade or convince them to gain their support. Persuasive and engaging, to the point of building buy-in from key stakeholders.
• Demonstrates Self Awareness – Demonstrates awareness, accurate assessment and control of one's own emotional state, attitudes, beliefs system, image, and strengths in a way to maintain momentum, personal effectiveness, and emotional stability, even in the face of adversity, provocation, stress and/or high workload.
• Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty. Accepts change in job requirements, schedules, or work environments as part of job. Adaptable with the unknown.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree;
• High School Diploma (accredited) and four (4) years of relevant work experience
• 5 years of relevant work experience (in addition to education requirement)
• Valid Driver's License
• Ability and willingness to travel 50-75%, including overnights

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected salary range for this hybrid position is $135,300 - $165,000 per year.  This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  * WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. *

For Canada:  * WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. *

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.

WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.

Additional Information

• Job Identification: 2354835
• Job Category: Operations Management - Area
• Posting Date: 2026-10-14
• Apply Before: 2026-10-19
• Job Schedule: Full time
• Locations: 1901 AMES DR, BURNSVILLE, MN, 55306, US (Hybrid)