Director-EMS Communications Dispatch

About the job

Director-EMS Communications Dispatch

***** Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. ***Indiana University Health is seeking individuals who embody these values to join our IU Health’s leadership team in the role of Director-EMS Communications Dispatch.

The** Director of EMS Communications Dispatch **provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The Director of EMS Communications Dispatch is responsible for developing, implementing, and driving Emergency Medical Service (EMS) growth and operational strategies while ensuring the EMS portfolio delivers the best possible patient and team member experience through safe operations, accessibility, convenience, and quality patient care.

This leader collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the business to optimize organizational potential and achieve strategic and operational objectives. The role oversees staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness to support effective EMS response and organizational performance.

The scope of responsibility includes the coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. The position consists of responsibilities including, but not limited to, oversight of clinical teams, quality and education, strategy and business operations, and transport operations. This director maintains accountability for the leaders and support staff associated with their scope of work and ensures collaboration across the organization.**

Key Relationships

Reports to: Vice President-LifeLine and Virtual Care

Candidate Qualifications

**Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires Bachelor's degree in business management, health administration, clinical specialty, or other related field.
• Master's degree preferred.
• 7-10 years of relevant experience.
• Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is** *to lead the transformation of healthcare through quality, innovation and education, and make Indiana one ***of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Additional Information

• Job Identification: 429378
• Job Category: Executive Leadership
• Posting Date: 2026-10-15
• Apply Before: 2026-11-16
• Job Schedule: Full time
• Locations: 109 Gasoline Alley, Indianapolis, IN, 46222, US ()