Protective Services Manager

About the job

We are so glad you are interested in joining Sutter Health!

Organization:

CPMC-California Pacific Med Center - Mission Bernal

Position Overview:

Translates enterprise and operating unit guidance and direction into affiliate security programs and initiatives that result in a coherent system approach, while ensuring that implementation strategies are tailored and integrated consistent with affiliate culture. Provides leadership, direction and supervision to subordinate security managers, supervisors, and site leads. Ensures effective synchronization of staffing, technology, and processes (incident reporting, analysis, measurement, budgeting, repair & maintenance, investigations, event reconstruction, training, crime prevention, et al), to safeguard Sutter Health's people, property, assets, and interests.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

OPERATIONS • Deliver core security solutions, alternatives, and recommendations in support of Affiliates in assigned areas across the full spectrum of the Protective Service line. • Create and adopt relevant policies, to include providing training and ensuring operational integration of policy requirements. • Implement daily shift reviews, incident reporting, incident inquiry, and use of analytical results to optimize security staffing, technologies, and processes. • Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery of patient care. • Provide crime prevention and education/awareness tailored to varying populations within Affiliate business units to reduce crime, reduce loss, foster a positive culture of security, and tangibly improve employee perceptions of safety. • Maximize the effectiveness of access control technologies and protocols by intelligent provisioning, de-provisioning, self-audits, and quality control to appropriately enable access of the right people to the right places for the right reasons. • Actively manage the repair and maintenance of technical security equipment to achieve a daily operational readiness rate of >99% to optimize Sutter Health’s investment in end devices, to enable a robust capability for event reconstruction, and to contribute to more successful investigative outcomes. • Ensure Facility Security Plans are current, relevant, understood, comprehensive, compliant, and operationally useful. • Partner with key stakeholders to conduct Risk Assessments and work aggressively to mitigate risks identified in assessment recommendations. • Accept responsibility from the Security Integration Project Management Team for the security dimensions of new construction and renovations during the hand-off phases of pre-commissioning, commissioning, and project completion. • Effectively integrate Protective Services with organizational partners to include membership in appropriate committees, workgroups, and participation in recurring meetings and information exchanges.

SECURITY DETAIL • Provide direct and tailored security services to Regional Leaders, to include Affiliate Leaders and Teams in hospitals, foundations, ambulatory surgery centers, medical office buildings, clinics, and other sites designated within the assigned geographic footprint: • Serve as a single-source Protective Services subject matter expert to provide security solutions, alternatives, and recommendations across the full spectrum of the service line. • Tailor processes and procedures to mitigate the unique risks posed to each entity within the area of operations. • Provide immediate notifications as needed; and analysis-based recurring reports to provide an executive overview on key performance measures, trending, and supporting action plans to continuously drive program and process improvements.

LEADERSHIP • Build and lead high-performing Security Teams which consistently apply core competencies to deliver superior results in the areas of service and quality while operating with high levels of employee engagement and cost effectiveness. • Employ a serving leadership approach to optimize performance and employee engagement. • Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback to afford all team members the maximum opportunity to be highly successful. • Provide Leader Development to optimize frontline performance and engagement; cultivate next-generation security leaders and provide career paths for Affiliate security leads; and build the bench for succession. • Actively manage the performance of outsourced/contract security partners using key performance indicators, progress against goals, and performance relative to targets to drive continuous improvement and operational excellence.

STAFFING • Develop Risk-Based Staffing plans which result in the assured staffing capabilities needed to safeguard people, property, assets, and interests of Sutter Health at all locations within the assigned geographic footprint. • Co-create plans with Affiliate site security leads to ensure shared understanding, alignment, and buy-in of staffing solutions. • Tailor solutions to be in direct alignment with considerations unique to each site, to include patient/visitor volumes, service lines, physical layout, community dynamics, and employee perceptions of safety. • Ensure post and patrol instructions are relevant and focused on mitigating reasonably foreseeable risks and continuously revised in light of incident analysis, risk assessment findings, investigative findings, and process inquiry. • Ensure staffing is blended with security technology and operational processes to result in coherent and optimized solutions.

EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Criminal Justice or related field

TYPICAL EXPERIENCE:

8 years recent relevant experience

SKILLS AND KNOWLEDGE:

In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.

Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs.

Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.

Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.

Working knowledge to establish and deliver on key performance indicators that ensure high availability and integrity of security devices and equipment that are integrated into an overarching/coherent security plan.

Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.

Ability to establish and maintain a high level of customer trust and confidence.

Demonstrated ability to work under stress in emergencies, and the flexibility to handle simultaneous high pressure demands.

Advanced level of competency in Microsoft Office Suite, as well as other relevant software for information management, research, and analysis.

Superior ability to interact with all stakeholders, build relationships at all levels across all business units and organizations, and understand business imperatives.

Demonstrated ability to balance strategic planning and tactical execution.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $161,491.20 to $242,257.60 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.