Control Execution Specialist

About the job

The Control Execution Specialist is an entry level role in Shared Services within Mortgage Fulfillment. Shared Services is the premier control execution team within Mortgage at Citi. Shared Services builds controls in production, performs control testing, takes responsibility for controls in audits, and owns and coordinates associated issues, increasingly leveraging Automated Intelligence (AI) and AI-assisted workflows to accelerate execution and improve testing accuracy. Shared Services also provides low-cost, process support to the main mortgage functions with a heavy non-employee presence. This role has direct impact on the Operations Support business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. Applies working knowledge of technical and professional principles. Gains a concept and in-depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the group coordinates their efforts and resources to achieve the objectives of the function. Requires tact and diplomacy when exchanging complex or sensitive information with others. Maintains high standards of professional written and verbal communication in all daily interactions. Basic knowledge of the organization, the business and its policies required. Typically, responsible for resolving basic to moderately complex problems based on practice and precedence.

Responsibilities:

• Maintains working familiarity with Mortgage products, programs, and processes to provide seamless process support to core internal mortgage lending and fulfillment business units.

• Execute all control and operational processes accurately, thoroughly, and within established SLA timeframes to ensure a reliable, error-free transaction and timely process for our mortgage customers.

• Contributes to a collaborative, trusting, and engaging team environment, serving as a reliable partner to internal stakeholders by demonstrating a culture of accountability, integrity, and respect.

• Ensure Procedures are up to date with all current Regulatory and Policy guidelines.

• Serve as a subject matter expert partnering to provide support for documentation, research, or remediation of issues and corrective action plans.

• Proactively recommends process support enhancements and automation options to increase productivity, helping internal business partners reduce processing cycle times for external borrowers.

• Analyzes operational process gaps and drives actions to address root causes of workflow inefficiencies, partnering with internal teams to implement sustainable improvements that prevent service disruptions.

• Identifies, escalates, and tracks technology and operational process bottlenecks, collaborating with internal IT and fulfillment partners to resolve issues before they affect external customer services.

• Proactively identifies system and process weaknesses, proposing practical resolutions that optimize process support capabilities for internal departments and elevate front-end delivery speed for borrowers.

• Supports internal audits and external regulatory exams as a subject matter expert, collaborating closely with internal control partners to ensure transparent, successful evaluations.

• Promotes operational integrity in daily business decisions, protecting Citigroup's reputation and its external clients while partnering transparently with internal teams to escalate, report, and resolve control issues in a timely manner.

• Demonstrates a proactive commitment to learning, adopting, and safely applying Citi-approved Automated Intelligence (AI) tools and AI-assisted workflows to optimize daily process support and control execution functions. Strictly adheres to all enterprise AI policies, standards, and security protocols.

Qualifications:

• 2-4 years relevant experience

• Meticulous attention to detail

• Must be a quick learner able to achieve a thorough understanding of the loan origination process, regulatory requirements, and Citibank procedures in a short timeframe.

• Excellent verbal, written communication and relationship building skills is essential.

• Must demonstrate the ability to produce superior results with very high accuracy.

• Basic Microsoft Office skills are required and solid Excel and reporting experience preferred.

• Previous Mortgage Origination Experience preferred but not required.

• Knowledge of LoanFX and Empower systems is preferred but not required.

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Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core------------------------------------------------------

Job Family:

Operations Quality------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Primary Location:

Ofallon Missouri United States------------------------------------------------------

Primary Location Full Time Salary Range:

$46 600,00 - $60 800,00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

Anticipated Posting Close Date:

oct 23, 2026------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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