Operations Dispatcher

About the job

The National Fleet Dispatcher role requires a dynamic, detail-oriented individual who can excel in a fast-paced environment. This position is responsible for overseeing Owner-Operators, coordinating with sites on service needs, ensuring compliance with safety regulations, and driving process improvements. Additionally, this role plays a key part in asset management and cost-saving initiatives, ensuring the efficient operation of the CTS National fleet.

The National Fleet Dispatcher is responsible for the daily dispatch operations and associated tasks for the CTS National Corporation, supporting a fleet that generates over $35 million in annual revenue.

Additional Information

5% Travel

Monday - Friday, 7:30AM - 4:00PM May include evenings and/or weekends

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Responsibilities

Accountable for dispatching and assigning loads based on service needs and freight availability.

• Coordinate inbound and outbound shipments across 120+ facilities, including raw material vendors, warehouses, plants, stores, and bulk latex manufacturers, for 140 Owner-Operator drivers
• Manage service-related issues such as load refusals, reassignment, rerouting, and stop-offs.
• Monitor driver locations, hours, and adherence to FMCSA regulations
• Act as the primary contact for safety and accident reporting, ensuring proper procedures are followed.
• Provide ETAs and manage shipment tracking to prevent service disruptions

Collaboration and Relationship Management

• Act as a primary point of contact for internal sites and external vendors, ensuring seamless communication and collaboration to meet service and operational goals
• Build and maintain strong relationships with drivers, providing support, guidance, and timely updates to ensure high levels of driver satisfaction and performance
• Address driver concerns and issues promptly, serving as an advocate and problem solver to maintain positive working relationships
• Partner with site managers and logistics teams to coordinate service needs, address challenges, and proactively identify solutions to improve operations
• Communicate effectively with vendors and customers to ensure clear expectations, timely updates, and a high standard of service delivery
• Facilitate regular check-ins with drivers and sites to gather feedback and implement improvements to processes and procedures
• Promote a customer-focused culture by fostering positive interactions and upholding professionalism in all communications
• Support onboarding and training of new drivers, ensuring they understand company expectations, compliance requirements, and operational procedures
• This additional focus on collaboration and relationship management emphasizes the critical role of maintaining strong partnerships with drivers, sites, and vendors to achieve operational excellence
• Assisting in lead generation, calling new leads and partnering with talent acquisition to recruit and hire new owner operators.

Responsible for trailer tracking and asset management

• Oversee the daily operation and tracking of 200+ dry vans, 60+ bulk tanks, tractor and trailer rentals, and Samsara telematics units
• Ensure accurate trailer tracking and maintenance schedules to maximize fleet efficiency and minimize downtime
• Monitor and approve driver expenditures for maintenance-related costs, such as inspections, tires, and repairs
• Collaborate with vendors to optimize equipment utilization and reduce expenses
• Implement strategies to extend asset lifecycles and improve overall fleet performance
• This position plays a critical role in maintaining the operational excellence of the CTS National Fleet while ensuring compliance, efficiency, and cost savings

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have at least one (1) year of work experience in transportation, logistics and/or delivery

Preferred Qualifications

• Have at least a bachelor's degree or higher or at least one (1) year of experience in logistics
• Have at least one (1) year of experience of FMCSA regulations and compliance standards
• Have at least one (1) year of experience in fleet management systems and payroll tools
• Have at least one (1) year of experience with On-Base and TLT

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Additional Information

• Job Identification: 2626336
• Job Category: Supply Chain
• Posting Date: 2026-10-20
• Apply Before: 2026-10-27
• Employment Category: Full-time regular
• Relocation Package: Yes, Within Company Policy
• Salary Frequency: Annually
• Minimum Salary: 62,255.96
• Maximum Salary: 77,640.67