Analyst, Product Operations

About the job

IHG is seeking an Analyst, Product Operations to support the operational & performance team in delivering the programs, resources, and operating practices that help Product & Technology (P&T) work effectively. As the Analyst, you will coordinate strategic partner activities, monitor and report on P&T Innovation Funds, support the P&T Intern Program, and support the P&T-wide Product Operations and Chief of Staffs. In this role, you will bring structure, reliable execution, and clear communication to cross-functional work while helping drive P&T learning, enablement, and engagement programs.

Your Day to Day

• Own and coordinate Strategic Partner deliverables, including Partner 101 briefs, quarterly progress updates on key workstreams, executive business reviews, leadership deep dives, and partner events

• Monitor P&T Innovation Fund requests, approvals, spend, and outcomes; maintain accurate reporting and improve visibility for stakeholders

• Support planning and delivery of the P&T Intern Program, including coordination with HR, tower and intern pairing, program operations, and feedback collection

• Maintain and improve Product Operations frameworks, templates, resources, and best practices that enable consistent ways of working across P&T

• Coordinate P&T learning, enablement, leadership, culture, and Lunch & Learn programs

• Support priority initiatives and SWARM activities as necessary through meeting coordination, stakeholder follow-up, progress tracking, and operational execution

• Provide ad hoc Product Operations and portfolio support as team and business priorities evolve

• Develop AI agents and workflows to streamline processes and operations

What We Need From You

• Bachelor's degree in Business, Operations, Communications, Technology, or a relevant field of work

• 2–5 years of experience in product operations, business operations, program coordination, or a related field

• Experience leveraging generative AI and large language model (LLM) tools to design and build operational workflows that improve efficiency, consistency, and decision-making

• Experience developing and implementing AI agents or automations to streamline processes and operations

• Strong organizational and project coordination skills, with the ability to manage multiple workstreams, deadlines, and stakeholders

• Strong written and verbal communication skills, with the ability to create clear updates, meeting materials, templates, and leadership-ready presentations

• Detail-oriented and dependable, with experience maintaining accurate trackers, reports, documentation, and shared resources

• Proactive, solutions-focused problem-solver who can bring structure to evolving work and drive clear next steps

• Experience coordinating cross-functional programs, events, or partner activities and building productive stakeholder relationships

Travel - limited 10%

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office.  This expectation may be adjusted with the changing needs of the business.

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About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Additional Information

• Job Identification: 170338
• Job Category: Strategic Planning and Performance
• Posting Date: 2026-10-21
• Apply Before: 2026-10-23
• Job Schedule: Full time
• Locations: Three Ravinia Drive, Atlanta, GA, 30346, US ()
• Hiring Salary: USD 61,527.00 - 105,000.00