Director, HR Service Delivery

About the job

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is tasked with defining and deploying 'Best-in-Class' strategic solutions for business operations. It standardizes processes for efficiency gains, establishes success metrics, and adopts a systematic approach to project management. It involves developing scalable improvement plans, leading cross-functional teams, and fostering an inclusive work environment. Additionally, the position involves preparing the organization for change.

Job Description

Core Responsibilities

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing and ordering service.
• Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices and 5) Repeating the steps for continuous improvement.
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
• Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
• Works with our HR counterparts and identifies plans for change management, communication and training needs.
• Responsible for all commitments within assigned organization and dependencies across the department.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Case Development, Business Process Analysis, Change Management, Cross-Functional Project Management, Data Analysis, Executive Presence, People Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.