IT Project Manager Telecommunications

About the job

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

The Telecommunications Project Manager is responsible for governing and orchestrating telecommunications and mobility services through Ulta Beauty's third-party service providers, including Calero and telecommunications carriers. This role serves as the single internal point of accountability for telecom and mobility project intake, vendor governance, service delivery oversight, escalation management, and performance reporting.

In this operating model, Telecom Expense Management (TEM), telecom inventory administration, carrier coordination, billing management, mobility administration, and lifecycle execution are performed by Calero and other approved vendors. The Telecommunications Project Manager ensures vendor performance aligns with Ulta Beauty business requirements, service levels, financial controls, and strategic priorities across Stores, Corporate Offices, and Distribution Centers.

YOU'LL ACCOMPLISH THESE GOALS BY:

This role is accountable for outcomes, governance, and vendor performance.

Governs telecommunications and mobility vendors

Manages Calero relationship and performance

Oversees telecom and mobility project execution

Owns vendor escalations and service accountability

Drives Root Cause Analysis (RCA) follow-up

Ensures visibility into risks, dependencies, and service quality

Coordinates telecommunications support for Stores, Corporate Offices, and Distribution Centers

Maintains executive reporting and operational scorecards

Telecom & Mobility Governance

Serve as Ulta Beauty's primary relationship manager for Calero and telecommunications service providers.

Govern vendor performance against service level agreements (SLAs), contractual obligations, and operational expectations.

Conduct regular operational reviews, monthly service reviews, and quarterly business reviews with Calero.

Review vendor scorecards, savings opportunities, service quality metrics, and risk mitigation activities.

Coordinate vendor escalation management and ensure timely issue resolution.

Telecom & Mobility Project Management

Serve as the single intake point for telecom and mobility requests and initiatives.

Coordinate telecommunications support for:

New Stores

Remodels

Relocations

Closures

Distribution Centers

Corporate Offices

Partner with Retail Technology leadership to define business requirements, bandwidth needs, and service standards.

Coordinate quote requests, bid reviews, and implementation planning with vendors.

Calero Vendor Management

Oversee Calero delivery of:

Telecom Expense Management (TEM)

Telecom inventory management

Mobility inventory management

Invoice auditing and validation

Billing dispute management

MACD execution (Moves, Adds, Changes, Disconnects)

Carrier order management

Mobility lifecycle administration

Reporting and analytics

Validate that approved telecom and mobility changes are accurately reflected within the Calero platform.

Review Calero performance, service quality, and operational metrics.

Ensure Calero maintains accurate inventories for telecommunications and mobility services.

Carrier Escalation & Root Cause Governance

Escalate recurring service issues through Calero and telecommunications providers.

Review and approve carrier Root Cause Analysis (RCA) documentation.

Ensure suppliers provide corrective action plans and preventative measures following significant outages.

Track recurring issues and hold vendors accountable for long-term remediation.

Stakeholder Communications & Reporting

Provide regular status reporting to Retail Technology leadership.

Maintain telecom and mobility scorecards, KPI reporting, and executive summaries.

Communicate vendor performance, risks, dependencies, and service trends.

Present operational and strategic updates during leadership reviews.

Financial Oversight

Partner with Finance and Calero to monitor telecom and mobility spend.

Review forecasts, budget impacts, and cost optimization opportunities.

Validate that vendor activities align with approved funding and financial governance practices.

ESSENTIALS FOR SUCCESS:

• Bachelor's Degree or equivalent experience
• 5+ years of experience in telecommunications, mobility, vendor management, project management, or IT infrastructure
• Experience managing third-party vendors and managed service providers
• Strong analytical, communication, and organizational skills
• Experience supporting multi-site retail, corporate, and distribution center environments

The pay range for this position is $106,000.00 - $140,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.