Director of Operations

About the job

The Division of Geriatrics seeks to recruit a Director of Operations for Dementia Care Aware, a state-wide initiative led by UCSF’s Executive Director.  Dementia Care Aware is a multi-year, multi-site, statewide initiative aiming to improve the lives of people living with dementia, and the people who support them, by rapidly improving the ability of primary care for underserved populations to assess and care plan for people living with dementia. There is an increasing focus on rural areas and on general geriatrics expertise in rural areas through Extension for Community Healthcare Outcomes (ECHO)-style training.

The Director of Operations will independently oversee a broad spectrum of management and implementation duties that will require advanced knowledge and experience in the fields of dementia, primary care practice, Medi-Cal, the safety net, rural health, and public health.  They will also administer all finance, human resources, programmatic and other operational functions for Dementia Care Aware. Working closely with and reporting to the Executive Director, other core responsibilities will include managing all programmatic activities, which include: organizing, leading and documenting program meetings, organizing the formation of new rural health outreach work to identify partners for training, maintaining a website for Dementia Care Aware, providing Continuing Medical Education (CME) credits, managing and maintaining program data and resources, creating and disseminating targeted outreach and social media campaigns, writing reports and keeping track of program deliverables, hiring, onboarding and supervising program staff, contributing to program planning and direction, and acting as the key point of contact for all partners and stakeholders. Additionally, the Director of Operations will oversee the Program’s Evaluation Core to evaluate the overall success and impact of the program, especially in the realm of post-funding sustainability and continuity. A successful candidate is a self-motivated multi-tasker with a problem-solving mindset who can independently prioritize all assignments and keep the Director informed. They are highly resourceful, and a thought leader who will contribute to the overall success of Dementia Care Aware and those with evaluation experience in training, education, and health programs are highly preferred.

Responsibilities

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

60%

Yes

Directs and administers an independent program with complete responsibility for administrative and programmatic activities.

• Leads the direction and success of the program in close collaboration with the Executive Director and leadership team
• Acts as the main point of contact for all internal/external partners & stakeholders
• Keeps track of program deliverables/timelines and works closely with the Director to ensure all deadlines are met
• Organizes and leads meetings and participates in committees/workgroups
• Organizes targeted outreach, social media campaigns and the creation and maintenance of the website and its contents

Final products should follow both UCSF and Advancement brand strategies, as well as UCSF digital and editorial policies.

Ensures that all content aligns with UCSF’s digital and editorial policies and brand identity standards as posted at identity.ucsf.edu.

• Provides oversight of incentive payments/remuneration processes
• Provides Continuing Medical Education (CME) trainings and support
• Maintains program data and resources; organizes, builds and maintains data infrastructure
• Manages and supports all programmatic purchases (consulting agreements, goods & services, etc.)
• Works closely with the Finance Control to ensure fiscal compliance
• Represents the Director in stakeholder meetings where needed
• Participates in conferences; provides public relations support

20%

Yes

Manages financial and HR resources.

• Writes job descriptions
• Acts as the Hiring Manager, screens, hires, onboards and trains program staff
• Supervises program staff, engage in performance management and oversight

10%

Yes

Assesses program's effectiveness, and recommends changes to program's content, policies and procedures accordingly.

• Contributes to the development of program evaluation plans
• Conducts the evaluation and interprets/analyzes data
• Recommends changes to program's content, policies and procedures

10%

Yes

Assists in developing research, participates in professional conferences, and provides public relations support.

• Provides input and/or writes reports
• Leads and supports dissemination functions including working with consultants, attending conferences/seminars, and delivering presentations

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

Knowledge, Skills and AbilitiesReq / Pref

*Academic background and experience in selected area of research (dementia care or primary care, and public health).*Req

*Advanced knowledge of administrative, budgetary, human resources and financial principles and practices.*Req

*Advanced oral and written communication skills.*Req

*Advanced ability to think creatively and independently on concepts requiring advanced analytical skills.*Req

*Advanced interpersonal skills and ability to work with diverse groups to achieve results.*Req

*Advanced ability to work collaboratively with internal and external peers and managers.*Req

*Experience managing multiple staff and strong leadership skills.*Req

*Excellent project management skills, ability to multi-task and work independently to manage multiple projects/programs at once (often with competing deadlines/demands).*Req

Excellent Excel skills, experience using project management software**Req

Ability to travel nationally to achieve program goals**Req

*Experience working with independent contractors/consultants and/or purchasing agreements.*Req

*High efficiency with MS Suite, Office 365, Qualtrics/other surveying software, and project management software.*Req

*Experience with curriculum development, teaching and/or virtual learning platforms.*Pref

*Program evaluation experience.*Pref

Knowledge of Medi-Cal and statewide organization around health care services* Pref*

Additional Information

• Job Identification: 10960
• Job Category: Research Administration
• Job Schedule: Full time
• Locations: 490 Illinois Street, San Francisco, CA, 94158, US ()
• Shift Length: 8 hours
• Budgeted Job Salary Range: 119-254K
• Campus Location 1: Mission Bay (SF)
• Bargaining Unit: RP
• Employee Class: Career
• FLSA Status: Exempt
• Job Code and Payroll Title: 005219 | ACAD PRG MGT OFCR 4 RP
• Workplace: Flexible 1 Day On-Site
• FTE%: 100.00