manager, supplier relationships

About the job

Now Brewing – manager, supplier relationships! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Do you enjoy building supplier partnerships that keep coffeehouses running smoothly? As a manager of supplier relationships in Facilities Supplier Performance, you will contribute to Starbucks’ success by managing supplier sourcing and relationship practices that reduce costs and improve service and quality. You will manage a portfolio of new and ongoing key supplier relationships and hold outsourced service providers to our service, quality, and cost expectations. You will put our supplier performance program to work across soft services, hard services, or equipment, using Service Level Agreements, scorecards, KPIs, and corrective action routines to turn data into better results for our coffeehouses. Working closely with Sourcing, Legal, Operations, and regional teams, you will translate strategy into results. By partnering across teams, you will help uphold the Starbucks experience and support growth through reliable, high-performing supplier relationships.

As a manager, supplier relationships, you will…

• Model leadership behaviors that are grounded in Starbucks Mission and Values.
• Coach, develop, and support the engagement and performance of your team, hold them accountable to clear expectations, and teach and mentor partners on supplier management roles and processes.
• Manage new and ongoing key supplier relationships within an assigned category (soft services, hard services, or equipment), promoting best practices in performance and cost management and ensuring reliable execution.
• Execute the supplier performance program within your categories, applying standardized scorecards, performance standards, and corrective action routines that drive proactive supplier accountability.
• Monitor supplier performance against Key Performance Indicators and contract requirements, including fee-at-risk mechanisms, and provide regular management reporting on results and trends.
• Develop and maintain Service Level Agreements and the processes used to actively manage and monitor supplier performance through the relationship life cycle.
• Initiate and lead formal business and performance reviews with supplier and Starbucks leadership to set strategic direction, resolve performance gaps, and identify improvement and development opportunities.
• Support compliance to preferred and approved suppliers by partnering with Sourcing, Operations, and regional teams to reduce off-contract work and capture negotiated value.
• Identify synergies across existing supplier services, research industry trends and new sources of supply, and find opportunities to increase quality and efficiency, improve processes, and reduce costs.
• Serve as the point person between internal business owners and suppliers, leading efforts to resolve performance issues, anomalies, or exceptions.
• Lead or participate in cross-facility RFPs, sourcing activities, and supplier contract negotiations, providing input on statements of work, award criteria, contract review, and supplier selection.
• Apply contract administration capabilities to support financial and contract governance across your assigned supplier portfolio.
• Act as the interface with Legal, Procurement, project managers, and business unit leadership on supplier relationships, business requirements, direction, and strategy, building collaborative relationships that close gaps and improve supplier outcomes.

We’d love to hear from people with:

• Bachelor’s degree or significant relevant experience

• Minimum of 7 years of contract management experience

• Minimum of 7 years of financial analysis, modeling, and business planning experience

• Minimum of 7 years of operations and procurement experience in a retail, high-tech, or information technology industry

• Minimum of 7 years of experience managing multiple functions in a dynamic, high-growth organization, including strategic alliance development, supplier management, and performance assessment

• Minimum of 5 years of experience developing and implementing leading-edge policies and processes

• Minimum of 5 years developing sourcing requirements and strategies based on business requirements

• Minimum of 5 years of experience leading key sourcing activities and supplier performance programs

• Minimum of 2 years of experience managing or leading teams

• Previous experience with contract administration, Service Level Agreements (SLA’s), and supplier performance measurement

• Strong negotiation and relationship management skills

• Business acumen with solid analytical and problem-solving abilities

• Ability to establish cross-functional, collaborative relationships with business and technology partners

• Knowledge of industry trends and best practices for sourcing and supplier relationship management

• Ability to communicate clearly and concisely, both orally and in writing

• Previous experience in facilities, maintenance, or equipment service environments (e.g., HVAC, MEP, refrigeration, food service equipment) preferred

• Experience with KPI-linked contracts or fee-at-risk structures, and participation in RFPs or sourcing events preferred

• Prefer strong data analytics and reporting skills (Excel, Tableau, Power BI, or similar) to translate performance data into action

• Lean/Six Sigma or root cause analysis experience preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.