Operations Performance Specialist, Financial Lines

About the job

We are currently seeking an Operations Performance Specialist or Lead to join the Financial Lines Team. This role will report to the Financial Lines Operations Leader and will be based out of our NYC office.

In this role you will direct the planning, execution, and measurement of Financial Lines strategic and transformational initiatives, while engaging directly with the senior leadership team, and will be accountable for shaping and driving transformational initiatives for the SBU as well as Business Unit wide initiatives. In addition, you will help the field management team navigate operational ambiguity, drive problem solving, and upskilling/transferring knowledge to increase overall field management bench strength.

This is a critical role within the team; therefore, the right candidate would ideally bring advanced knowledge in driving operational efficiencies, creative problem solving, analytical skills and creating management/leadership materials. Advanced underwriting and general consultative skills are a distinct advantage.

The Operations Performance Specialist or Lead is responsible for:

• Leading, designing, and/or facilitating cross-functional projects that promote organizational effectiveness, efficiency and profitability.

• Creating timelines, agendas, goals and metrics/measurements.

• Guide in the development, implementation, and institutionalization of best practices around execution and change management.

• Guide the development of communication and implementation procedures for enterprise and Business Units initiatives

• Providing methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation.

• Taking a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources required.

• Ensuring specific metrics and measurements are incorporated into solutions reflecting the business strategy, tracking progress, capturing the impact of changes, and identifying further opportunities for improvement to ensure successful implementations.

• Working with underwriting management to drive continuous improvement in operational performance through creative problem solving.

• Ensure appropriate change management practices are effectively utilized throughout the life cycle to improve execution and delivery of results

This role will be filled at either the Specialist or Lead Level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

Operations Performance Specialist Required Qualifications:

• Bachelors Degree and 4 or more years of experience in the Insurance or Operations area OR

• High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area OR

• Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area AND

• Project management experience

OR

Operations Performance Lead Required Qualifications:

• Bachelors Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or   Underwriting area OR

• High School Diploma or Equivalent and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area OR

• Zurich Certified Insurance Apprentice, including an Associate Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area AND

• Experience in Organizational Effectiveness or Change Management

• Experience in the application of existing and/or change management methodologies and tools

• Project management experience

Preferred Qualifications:

• In-depth knowledge of insurance industry with subject matter expertise in Financial Lines

• Project Management Certification (PMP)

• Six Sigma and/or Lean Certification

• Superior communication skills

• Impeccable organizational skills

• Ability to prioritize projects in importance

• Management/general consultancy experience

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The combined salary range for this position is $82,400.00 - $178,400.00. The proposed salary range for the Specialist is $82,400.00 - $134,900.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Lead is $109,000.00 - $178,400.00, with short-term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - New York Remote Working: No Schedule: Full Time Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-WL1 #LI-ASSOCIATE